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Profile Installation Failed - Your iPhone is not activated.

4257 Views 5 Replies Latest reply: Sep 18, 2013 2:35 PM by jiscra1 RSS
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Aug 19, 2013 7:28 AM

Trying to help a coworker set up AirWatch MDM Agent on iPhone 5 so she can access company email. The app installs fine, but when it goes to install the configuration profiles, it gives this error. The phone is activated, has an internet connection and makes and receives calls. Our tech support person in charge of mobile device access said this error means the system believes the phone is not fully activated. We have talked to Verizon and they say it is activated. They had me reset all settings but it did not help. iOS 6.1.4 is installed. This was set up and worked fine on her old iPhone. Any other ideas?

iPhone 5, iOS 6.1.4

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