HT201406: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

Learn about If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch
CatElectric

Q: Ipod touch unresponsive to touch.  Powers off with sleep and home, and pwers back up but still unresponsive to touch.  Please help.

I need help with Ipod touch,  Screen unresponsive, will only power down with sleep and home button pushed.  When powered back on screen in still unresponsive.  If any one can help, I would appreciate it.

iPod touch, Windows 8

Posted on Aug 20, 2013 7:43 PM

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Q: Ipod touch unresponsive to touch.  Powers off with sleep and home, and pwers back up but still unresponsive to touch.  P ... more

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  • by lllaass,Apple recommended

    lllaass lllaass Aug 21, 2013 5:40 AM in response to CatElectric
    Level 10 (187,793 points)
    Desktops
    Aug 21, 2013 5:40 AM in response to CatElectric

    Try:

    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Restore from backup. See:                                 

    iOS: How to back up                                                 

    - Restore to factory settings/new iOS device.

    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

      Apple Retail Store - Genius Bar