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Faxing wirelessly from MB to HP OJ 8600 Plus

376 Views 5 Replies Latest reply: Aug 21, 2013 7:43 AM by babowa RSS
b.Leev Level 1 Level 1 (0 points)
Currently Being Moderated
Aug 19, 2013 1:52 PM

Hi,

 

Used always HP OJ Pro 8500, and faxed wirelesly from my Mac, HP exchanged me 8500 to 8600 Plus, and now i cannot send faxes remotely via computer, getting note: "Waiting for modem to become avaiable"

 

Seen and searched forum for proper answer and could not find, HP forum too, too much "blah blah blah",

 

Someone can assist please?

 

- I have not reinstalled HW, since system says its updated

 

Thanks

MacBook Pro, OS X Mountain Lion (10.8.2)
  • sheila_m. Community Specialists Community Specialists (3,095 points)
    Currently Being Moderated
    Aug 21, 2013 7:18 AM (in response to b.Leev)

    Hello b.Leev,

     

    It sounds like you are not able to fax documents from your MacBook Pro using your HP Officejet 8600 Plus.  I found an article with steps you can take to troubleshoot printer issues on a Mac:

    Follow these steps until the issue is addressed:

    1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
    2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
    3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
    4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
    5. Delete the affected printer, then add the printer again.
    If the issue persists, try these additional steps:
    1. Reset the printing system, then add the printer again.
    2. If the issue still persists, reset the printing system again.  Download and install your printer's drivers. Then, add the printer again.
    3. Contact the printer vendor or visit their website for further assistance.

    Additional Information

    Note: If your printer is wireless-capable, you should first add the printer to your network. Use the printer's control panel, or temporarily connect the printer to your Mac via USB.  For more details, see this article.

     

    You can find the full article here:

    Troubleshooting printer issues in OS X

    http://support.apple.com/kb/TS3147

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.

  • babowa Level 7 Level 7 (22,095 points)
    Currently Being Moderated
    Aug 21, 2013 7:25 AM (in response to b.Leev)

    I'm curious: you said you faxed wirelessly from your Mac? Since neither Mountain Lion nor the hardware in Macs no longer include any faxing software, how did you manage to fax from it?

  • babowa Level 7 Level 7 (22,095 points)
    Currently Being Moderated
    Aug 21, 2013 7:43 AM (in response to b.Leev)

    Ahh, ok - didn't realize that still worked with Mountain Lion. Using my all in one Epson, I can only fax from the Epson's control panel itself (manually).

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