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iPhone 5 wifi issues

1441177 Views 4,653 Replies Latest reply: Apr 5, 2014 1:09 PM by intuitionist RSS Branched to a new discussion.
  • Ashrjord Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 10, 2013 4:31 AM (in response to tobifs)

    Had an iPhone 4 for years, wifi worked no problem.

    Upgraded to an iPhone 5 earlier this year, constantly had dropping wifi.

    Went to apple and a 'genius' replaced the phone,

    Still having the same trouble with it. It's causing me to use more data, exceeding my contract amount, costing me money. Unless its improved by a software update, I think I'm going I look for an alternative to the iPhone after my contract ends.

  • DVail Level 1 Level 1 (10 points)
    Currently Being Moderated
    Aug 11, 2013 10:31 AM (in response to tobifs)

    After almost a year of no fix, I replaced my original time capsule and bought an asus rt-n66u. It almost unbelievable, but wifi now works amazing. Connected to my time capsule I would get slow wifi speeds of 2-5 Mbps on my 50 Mbps connection and while running a speed test it would randomly drop to zero throughout the test for seconds at a time. I was convinced it was defective wifi chips in both my iphone 5 and ipad 4 and it may very well be, as everything else on the network works fine but  the iphone 5 and ipad 4 play very nicely with the asus router I have now been running for over 3 weeks with zero problems and consistently pull down 47 Mbps on my iphone 5 with no drops.

  • Jad Moussa Level 1 Level 1 (0 points)
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    Aug 11, 2013 3:32 PM (in response to tobifs)

    I'm getting a lot of these same problems too. At some points I wouldn't get any data like everyone else, I'm a huge fan of Apple but I just can't avoid the fact that my iPhone 4 gets way better internet than my iPhone 5. A lot of people say this problem is a hardware issue caused by the iPhones with the Wifi chips manufactured by Apple. And is avoided by buying an iPhone with a Wifi chip that has an Intel Wifi chip in it. I hope this gets fixed some time soon, maybe is Apple starts manufacturing thier iPhones with only Intel chips, or by fixing these issues with thier Apple Wifi chips, or maybe it will be fixed when they make the next generation iPhone. Main point, it doesn't matter, aslong as it gets fixed...

  • Johnny Vee Level 1 Level 1 (0 points)
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    Aug 12, 2013 8:16 PM (in response to tobifs)

    I did factory reset and everything works now.  Also had bluetooth connection issue and that also is resolved.

  • Naxter Level 1 Level 1 (0 points)
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    Aug 18, 2013 2:15 AM (in response to tobifs)

    I had this problem too with my iPhone 5. Restore didn't work so I went to Apple Store and got refurbished one and now I'm happy with my wifi connection.

  • BioTonic Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 20, 2013 8:57 AM (in response to tobifs)

    For those of you who have this problem, follow these steps.

    1. Change your router settings from  WPA2 - AES to WPA - TKIP. This will be the optimal setting for this issue.

    • For those of you who dont know how to do this, google it. If you are using a linksys or cisco router, you can type 192.168.1.1 in your web browser to acess the settings. The user name and password should be admin and admin. Navigate to wireless settings and change security type to WPA - TKIP.

    2. On your iPhone go into Settings > General > Reset > Reset Network > Confirm.

    3. For additional measures Update to Latest Firmware on Router and iPhone.

    4. Enjoy.

     

    General Information on the Issue:

    The issue is caused by the iPhone 5 not playing well with the wireless security incription WPA2 - AES

    No WiFi Security - No Loss

    WEP - No Loss

    WPA-TKIP - No Loss

    WPA2-AES - 70% Loss.

  • CayGee Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 20, 2013 8:51 AM (in response to tobifs)

    I was having this issue too. ATT iPhone 5 purchased in June 2013 and suddenly I couldn't see wireless networks in the menue unless I was sitting on top of the router. Would also lose LTE and/or 4G connection and was on Edge. My battery life was horrible because the phone was always trying to connect to something. Went to both ATT and Apple for help. ATT sent me off to Apple, and Apple had me reset my network settings. I tried that, and the issues continued. I saw on a different forum something about the antennae being in the back of my phone. I had just recently put on an aluminum chrome case that I purchased from eBay (http://www.ebay.com/itm/400445259608?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m143 9.l2649). As soon as I removed that case and put back on the plastic one, the connectivity issues are gone. The case must have been blocking the signals. I would recommend removing your case and seeing if the problem improves.

  • rlawsha Level 1 Level 1 (0 points)
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    Aug 21, 2013 5:36 AM (in response to BioTonic)

    For those of you who have this problem, follow these steps.

    1. Change your router settings from  WPA2 - AES to WPA - TKIP. This will be the optimal setting for this issue.

     

    That is not a fix to the problem. For those of us in a coproate envinronment with thousands of devices this is not practical. Besides, chaning to WPA-TKIP is a security issue. That method is much less secure than WPA2 AES and definately hackable.

     

    Apple needs to step up to the plate and replace the faulty phones or develop a patch that fixes the problem once and for all. This thread alone has 300 PAGES of complaints. It is no wonder their market share is going down with problems like this and no action.

  • quatro-9 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 21, 2013 5:49 AM (in response to tobifs)

    I have already solve it

     

    And i think it is the only thing you can do to solve it for god

     

    Just Change your **** device !!!

     

    I sold my junk iphone 5 and bought new one , like a boss , every thing works fine

     

    Believe me , go and change your device , stop believing that it will get fix any near time from now

     

    It is apple fault and they should of replace every damaged iphone5

    Good luck   

  • MadcowSA Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 21, 2013 5:57 AM (in response to quatro-9)

    As I have said previously, Apple swapped out my faulty iphone (both had the apple wifi chipset btw) and the new phone is working perfectly.

    The old one also started out this way, but stopped working suddenly for no apparent reason.

  • rlawsha Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 21, 2013 6:03 AM (in response to MadcowSA)

    You got lucky. I am on my third iPhone 5 and I have yet to get a good one.

  • decsramble Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 21, 2013 7:20 AM (in response to tobifs)

    It's really disappointing that Apple haven't bothered to address this. It has been almost a year and still nothing and it can't be too long until we are thrown on the scrap heap of legacy users in Apples product view. I know I will have to think carefully before buying an iPhone again, certainly will be wary about an X number as it appears these are just beta devices and will wait a year for the XS device. That said I'd be concerned about any new iPhone they release next since if they haven't bothered to fix the 5 and people are still getting busted phones straight from the factory they could just continue to ship the same busted technology and spend another year ignoring the pleas for help.

  • Patsywright Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 21, 2013 7:22 AM (in response to MadcowSA)

    How do you know what chip your iPhone has?

  • MadcowSA Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 21, 2013 7:31 AM (in response to Patsywright)

    http://www.hwaddress.com/

     

    Use the mac address of the wifi found in settings>general>about

  • Patsywright Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 21, 2013 7:40 AM (in response to MadcowSA)

    Which chip is the good chip?

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