2 Replies Latest reply: Sep 17, 2013 3:51 PM by MaryDickmann
gt5037c Level 1 Level 1 (0 points)

I tunes won't start anymore.  I can't even start it in safe mode.  I re-installed but it didn't help.  Any recommendations on what to try next?  Here is the error:

 

Problem signature:

  Problem Event Name:          BEX

  Application Name:          iTunes.exe

  Application Version:          11.0.5.5

  Application Timestamp:          520e4d27

  Fault Module Name:          StackHash_0a9e

  Fault Module Version:          0.0.0.0

  Fault Module Timestamp:          00000000

  Exception Offset:          00000000

  Exception Code:          c0000005

  Exception Data:          00000008

  OS Version:          6.1.7601.2.1.0.256.4

  Locale ID:          1033

  Additional Information 1:          0a9e

  Additional Information 2:          0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:          0a9e

  Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

 

 

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Windows 7