HT203181: Fix Windows proxy settings to connect to the iTunes Store

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stevegnz

Q: iTunes 11 doesn't seem to allow proxy authentication

When I was using iTunes 10 to connect to the store I was asked to provide proxy authentication.

Upon upgrading to iTunes 11 I just get a "could not connect" message with no requests for authentication.

 

Any ideas?

iTunes 11, Windows XP Pro

Posted on Nov 29, 2012 5:00 PM

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Q: iTunes 11 doesn't seem to allow proxy authentication

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  • by Alimac23,

    Alimac23 Alimac23 Jan 28, 2013 9:35 PM in response to stevegnz
    Level 1 (0 points)
    Jan 28, 2013 9:35 PM in response to stevegnz

    Thanks guys deleting the keychain.plist file worked a treat, the proxy authentication box now pops up and after i provide valid cerdentials i cant now access the itunes store.

  • by thekenty,

    thekenty thekenty Feb 6, 2013 9:31 AM in response to stevegnz
    Level 1 (0 points)
    Feb 6, 2013 9:31 AM in response to stevegnz

    The editing of plist works for me, however I have to re-do it once a month whenever my corporate password expires. iTunes is the only app I've ever used that doesn't behave properly with proxies. What's annoying is that this has been a problem ever since the first version of iTunes for Windows. It got better for a while and now with iTunes 11 the problem has gotten worse again. I'm just fed up with it.

  • by Delta7,

    Delta7 Delta7 Feb 6, 2013 8:28 PM in response to thekenty
    Level 1 (0 points)
    Feb 6, 2013 8:28 PM in response to thekenty

    theKenty,

     

    The problem cleared up for me after I edited the plist file. About a week after editing the plist file, I also downloaded updated versions of itunes (now using 11.0.1.12) and icloud control panel (v2.1.1)

     

    I have not had any repeat of the problems when my work VPN's password changes.

     

    One thing to note is that when I am using my work VPN, I need to enter my login credentials twice when using itunes. I do NOT ask itunes to remember my details.

     

    If you have asked itunes to remember your login credentials then that may be the cause of the problems you have when your password changes.

     

    Hope that is of some help.

  • by anmorton,

    anmorton anmorton Aug 12, 2013 10:18 PM in response to Kevwang
    Level 1 (10 points)
    Aug 12, 2013 10:18 PM in response to Kevwang

    Thanks, kevwang. Your's was the first entry with the solution that solved this problem on Win7. Delete (I renamed it for safety sake) the keychain.plist file.

  • by pdashko,

    pdashko pdashko Aug 22, 2013 6:00 AM in response to MonkeyMan1357
    Level 1 (0 points)
    Aug 22, 2013 6:00 AM in response to MonkeyMan1357

    Thank you, MonkeyMan1357!!!

  • by SatanClaus1,

    SatanClaus1 SatanClaus1 Aug 4, 2014 4:09 AM in response to stevegnz
    Level 1 (0 points)
    Aug 4, 2014 4:09 AM in response to stevegnz

    Man U r a saviour !!!!

    For the First time I have found the solution of this problem in windows 7.

    I simply pasted the content of this .plist and bingo you know what when I restarted my iTunes, it ask for a authentication proxy password :-)

     

    Thanks a lot dear !

  • by ehelkur,

    ehelkur ehelkur Feb 25, 2015 2:19 AM in response to stevegnz
    Level 1 (0 points)
    Feb 25, 2015 2:19 AM in response to stevegnz

    Also solved the issue, by deleting the file. This also worked on iTunes 12.

     

    The executed procedure was:

    1. Close iTunes
    2. Go to folder C:\Users\<user>\AppData\Roaming\Apple Computer\Preferences
    3. rename file keychain.plist to keychain.plist.old
    4. restart iTunes
    5. It will prompt for user/pass
    6. delete file keychain.plist.old
  • by darbidDE,

    darbidDE darbidDE Mar 27, 2015 1:20 AM in response to ehelkur
    Level 1 (13 points)
    Peripherals
    Mar 27, 2015 1:20 AM in response to ehelkur

    Hi Guys,

     

    I am having the same difficulty, but I have tried to delete this keychain file and it does not make a difference.  I have even uninstalled itunes fully.

     

    There must be another place where this password is saved in a windows box.

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