Q: Is It normal that my premium category 15" retina MBPs screen has ghosting issues, then I get declined from screen replacement?
Is It normal that my premium category 15" retina MBPs screen has ghosting issues, and I get declined from screen replacement?
I have purchased this hardware in Budapest for approximately 3000 usd. I was a bit shocked to see screen ghosting after a few days of use. The problem was getting worse but because I am a design consultant working mainly on my Mac I couldnt take a week off to leave It at an Apple service station.
Last week I was surprised to receive the information from the local Apple repair shop in Germany that my retina MBP that I bought 13 months ago was declined from screen replacement by Apple.
Considering the price of the product I find It unacceptable that I need to work on a defective product and see shadows every time I leave an Illustrator or InDesign window open for a short period of time.
Is there any way to resolve this issue? I wouldnt like to pay another 800 dollars just to replace a component on my defective Apple product.
MacBook Pro with Retina display, OS X Mountain Lion (10.8.3), ghosting
Posted on Aug 19, 2013 5:55 AM