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Helpful answers
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Aug 24, 2013 9:57 AM in response to nathamxuby matt00,Hey nathamxu,
That definite sounds frustrating. Let's see if we can resolve this issue. It may be a good troubleshooting step to refer to Step 9 in the following article:
http://support.apple.com/kb/HT1153
If that specific step does not resolve your issue, please follow all applicable steps starting with Step 1.
Thanks,
Matt M.