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HT1476: iPhone and iPod touch: Charging the battery

Learn about iPhone and iPod touch: Charging the battery

HT1476 My iPhone isn't charging

380 Views 1 Reply Latest reply: Aug 24, 2013 1:04 PM by sterling r RSS
Vicky8 Calculating status...
Currently Being Moderated
Aug 22, 2013 2:51 PM

My iPhone isn't charging?

iPhone 5, iOS 6.1.4
  • sterling r Community Specialists Community Specialists (3,240 points)
    Currently Being Moderated
    Aug 24, 2013 1:04 PM (in response to Vicky8)

    Hello there Vicky8,

     

    Thank you for using Apple Support Communities!

    I would recommend this troubleshooting from the article named iPhone: Hardware troubleshooting found here http://support.apple.com/kb/TS2802

    Battery does not charge from the USB power adapter

    Important: Only original iPhone can be charged from a FireWire-based power source. If iPhone is connected to a computer that's turned off or is in sleep or standby mode, the battery may drain.

    1. Verify that the outlet being used is working.
    2. Try another USB power adapter if available.
    3. If no other USB power adapter is available, try connecting to a high-power USB 2.0 port (not a keyboard). The computer must be turned on and not in sleep or standby mode.
    4. Try another USB cable if available.

     

    There was a step 5, which pointed to the article you came from already, so I left that off.

    All the very best,

    Sterling

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