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TS4546: Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections

Learn about Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections

TS4546 Airplay disconnects time to time?.

343 Views 1 Reply Latest reply: Aug 23, 2013 5:12 AM by Winston Churchill RSS
Toikkis Calculating status...
Currently Being Moderated
Aug 23, 2013 3:55 AM

I have an Apple TV (3rd generation and 2nd generation) and MacBookPro with OSX Mountain Lion. If I listen the music from MacBookPro with airplay (switched on from settings - audio - apple tv) there are short disconnections in time to time so many times that it is impossible to listen or enjoy the music.

There is no problem to listen music from iPhone5 or iPad (1st generation).

I have latest updates in all of those products.

 

How can I solve this problem?

MacBook Pro (13-inch Mid 2012), OS X Mountain Lion (10.8.4), Apple TV (3rd generations and 2nd)
  • Winston Churchill Level 10 Level 10 (81,690 points)
    Currently Being Moderated
    Aug 23, 2013 5:12 AM (in response to Toikkis)

    Welcome to the Apple Community.

     

    Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.

     

    You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.

     

    Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.

     

    There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.

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