1 Reply Latest reply: Aug 23, 2013 8:08 AM by King_Penguin
stephfromfra Level 1 Level 1 (0 points)

Hello,

 

I bought an add on of wechat application but it is not available and I received the invoice and the amount has been taken on my account.

 

Could you help me please?

 

Thx

 

PS: I have all details of the invoice if you want


iPhone 5, wechat application add on hellocray
  • 1. Re: no add on received but I paid for it
    King_Penguin Level 10 Level 10 (95,165 points)

    Try the 'report a problem' link from your purchase history to contact iTunes Support (we are fellow users here on these forums) : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that in-app purchase and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).

     

    If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.