1 Reply Latest reply: Aug 23, 2013 1:54 PM by jeremy_v
mullinator7 Level 1 Level 1 (0 points)

Downloaded some episodes of Top Gear, one is fine, but the other 3 are very choppy and the audio is terribly out of sync. Hasn't happened with any other downloads. Any way to fix this? They're in HD, I don't know if that's the issue though.


Windows 8
  • 1.
    jeremy_v Community Specialists Community Specialists (1,985 points)

    Hi mullinator7,

     

    Thanks for visiting Apple Support Communities.

     

    You may want to remove the episodes from your computer and download them again using the steps in this article:

     

    Downloading past purchases from the App Store, iBookstore, and iTunes Store

    http://support.apple.com/kb/HT2519

     

    Additionally, this article has some troubleshooting steps to try:

     

    Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues

    http://support.apple.com/kb/ts1718

     

    If the issues persist, see this article for the steps to report an issue with your purchase:

     

    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

    http://support.apple.com/kb/HT1933

     

    Best Regards,

     

    Jeremy