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screen is frozen with Apple logo

163 Views 1 Reply Latest reply: Aug 26, 2013 2:09 PM by Delgadoh RSS
Runner30 Calculating status...
Currently Being Moderated
Aug 24, 2013 6:16 AM

My iphone screen is frozen, just the apple logo displayed, nothing will work, can't even power off, any suggestions?

iPhone 5, iOS 6.1.4
  • Delgadoh Community Specialists Community Specialists (1,405 points)
    Currently Being Moderated
    Aug 26, 2013 2:09 PM (in response to Runner30)

    Hey Runner30,

     

    I found a document that advises if your iOS device does not start up past Apple logo, then take the following steps:

    1. If a single application is not responding or stops responding when it opens, you can force it to close.
    2. If the device is unresponsive or if certain controls aren't working as expected, restart your device.
    3. If the device remains unresponsive or does not turn on (or power on), reset your device.
    4. If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
      1. If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
      2. Let charge for at least twenty minutes, then see if it starts normally.
      3. If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
      4. If the screen displays a red battery icon, continue charging the device until the battery is fully charged.
    5. If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
      1. Connect the device to your computer and open iTunes.
      2. If the device appears in iTunes, select and click Restore on the Summary pane. Learn more aboutrestoring iOS software.
      3. If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
    6. If the above steps do not resolve the issue, contact Apple.

    via: iOS: Not responding or does not turn on

    http://support.apple.com/kb/TS3281

     

    Best,

    Delgadoh

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