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HT1349: How to find the serial number of your Apple hardware product

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HT1349 My mail is inactive.  Message says Cannot Connect Using SSL

956 Views 1 Reply Latest reply: Aug 24, 2013 6:26 AM by matt00 RSS
Cobalt911 Level 1 Level 1 (0 points)
Currently Being Moderated
Aug 21, 2013 5:31 PM

How do I fix this problem?  Cannot connect to mail (gmail) due to this message "cannot connect using SSL"

iPad, iOS 6.1.3
  • matt00 Community Specialists Community Specialists (3,300 points)

    Hey Cobalt911,



    Thanks for the question. The following article may provide a resolution to the symptoms you described:


    iOS: Gmail account will not connect to Gmail server






    - If the account is removed and added again to the device, this error appears: "Could not connect using SSL. Would you like to try setting up the account without SSL?" Saying yes to this message repeatedly will result in a message saying "Cannot Get Mail. The connection to the server '' failed."





    1. Check that your device is connected to the Internet by opening Safari and loading a webpage, such as If you cannot connect to the Internet, try the steps in this article.


    2. If you have other email accounts on the device, check if those accounts can send and receive email.


    3. If the issue is isolated only to the affected Gmail account, visit this website:

    Complete the form to unlock the account.


    4. Once the account has been unlocked, check that the issue is resolved on the iPhone or iPod touch. If not, remove the affected Gmail account from the device and add it to the device again: Settings > Mail, Contacts and Calendars > Add Account > Gmail.




    Matt M.


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