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TrackPad on macbook pro troubles

7948 Views 30 Replies Latest reply: Sep 8, 2013 5:25 PM by Dave_C3 RSS Branched to a new discussion.
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bretbreterson Calculating status...
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Aug 22, 2013 9:41 PM

I have a 13 inch macbook pro which i got in the summer of 2010, and it has now just started to have the mouse cursor start moving to the left or right when i am not touching the track pad or the mouse i have connected is standing still. Also when i am typing it will highlight or automatically search words i have not clicked on, i have turned of the touch settings for the track pad but it still is very sluggish moving across the screen when i use the trackpad or it moves without me touching.

 

What should I do??

Mac Pro, OS X Mountain Lion (10.8.4)
  • allen a Community Specialists Community Specialists (2,450 points)
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    Aug 25, 2013 7:15 AM (in response to bretbreterson)

    Hello bretbreterson,

     

     

    The following article provides a few troubleshooting steps that can help stabilize your built-in trackpad.

     

    Portables and Magic Trackpad: Jumpy or erratic trackpad operation

    http://support.apple.com/kb/TS1449

     

     

    Cheers,

    Allen

  • Daniel Odegaard Calculating status...
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    Aug 26, 2013 11:17 PM (in response to allen a)

    Dugan is right, that article is useless.

     

    My Late 2011 13" Macbook Pro is having the same symptons. I'm not entirely sure what's wrong, but I have tried a safe boot and I've cleard the PRAM to no avail. I'm assuming that it's a hardware problem. That said, here's what I've done about it so far:

     

    Boot your computer in safe mode (hold the "Shift" key when booting). When I did this, my trackpad worked for a brief moment during which I was able to enable bluetooth. From there, if you have a wireless mouse or trackpad, use it. I'm sure you can also just use a usb mouse, although I haven't tried it.

     

    At this point, I am able to use my cursor with my magic trackpad. No problem at all. This is what leads me to believe that it's a hardware problem. My advice, go to your local Apple store and have them run a diagnostic. Chances are, you can have the problem fixed for a fee.

     

    Hope this helps.

  • dugan fairview Calculating status...
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    Aug 27, 2013 9:06 AM (in response to Daniel Odegaard)

    Harumph! I got censored by Apple for saying the information provided by Allen A is worthless! --they're reasoning being "I was off topic." Welcome to the Brave New World.

     

    Anyway, I suspect the problem is software, because after I installed driver software for my kensington slimblade trackball, the trackpad started working better and stopped jumping all around. It still isn't fully functional, but it's less erratic, which was making my Macbook Pro little better than a Frisbee.

     

    I have an appt at the Apple store this afternoon, I'll share what they tell me.

  • Daniel Odegaard Level 1 Level 1 (15 points)
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    Aug 27, 2013 11:17 AM (in response to dugan fairview)

    That bites! If anything, that article Allen A shared is off topic.

     

    Moving on though, I don't think that what you're describing sounds would be a software problem. Based on your analysis, it sounds like the trackpad's problem is still persisting (even if it's inconsistent). Inconsistencies like that scream hardware malfunction.

     

    I've read elsewhere that this problem occasionally comes from the internal battery swelling and pushing against the trackpad. I don't think that that would neccessarily explain the jitteriness, but I'm certainly having problems clicking, so I'm going to do a partial teardown and see what I find.

     

    Keep us updated on what the Apple store says, I'm interested to know! I'll see what my findings are. In the meantime, my macbook is still about as jittery as Michael J Fox. Poor guy.

  • dugan fairview Level 1 Level 1 (0 points)
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    Aug 27, 2013 12:35 PM (in response to Daniel Odegaard)

    I agree it's a hardware problem. While waiting for appointment--and not even TOUCHING my Mac Pro--the mouse cursor jumps all over, windows open and close, in short the computer has become 95% unusable. I also ran extensive virus checking and it's a clean machine.

     

    What surprises me is it started all at once: no moisture, no excessive heat, no dropping, no installation of software...it just decided to go wacko all at once. One minute I'm signing an Adobe PDF document, with my trackpad (I'm getting better!), and after a 15 minute break, the computer decides to go ka-put.

     

    Now I'm glad I paid the big bucks for one-on-one and computer repair. I don't usually do that.
    Dugan

  • Daniel Odegaard Level 1 Level 1 (15 points)
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    Aug 27, 2013 1:18 PM (in response to dugan fairview)

    So does this mean that they're fixing it? What's the official diagnosis?

  • dugan fairview Level 1 Level 1 (0 points)
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    Aug 27, 2013 4:09 PM (in response to Daniel Odegaard)

    SO they're replacing the trackpad AND the battery. My guess is its a heat issue and they're keeping mum.

  • samthemacman Calculating status...
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    Aug 27, 2013 6:18 PM (in response to bretbreterson)

    I am having the same problem today. On my 13 inch MacBook Pro from mid 2009. 

    I installed the latest Mac OS X update for Mac OS X 10.8 Mountain Lion and since then these issues have pestered me.

     

    Unbelievable.

  • dugan fairview Level 1 Level 1 (0 points)
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    Aug 27, 2013 7:46 PM (in response to Daniel Odegaard)

    Apple genius techie did this and ran a diagnostic on my trackpad. There was a "dead zone" right up the middle and he said this would cause all the symptoms everybody has described. Accordingly he was ordered replacement of  trackpad AND battery. Curiously, there was a burn spot in the center of the back of my Mac Pro, 6 months old. He observed and SAID NOTHING. Fortunately, I'm covered by warranty. Mine stopped after no damage, of any sort. No software change of any kind. And an extensive virus check revealed a clean machine. So I think the trackpad issue is an indicator of an underlying problem.

  • Malcolm J. Rayfield Level 5 Level 5 (4,500 points)
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    Aug 27, 2013 9:56 PM (in response to dugan fairview)

    When a battery fails it can get very hot (causing burn spot on back) and swell and push against the bottom of the trackpad and damage it.

  • samthemacman Level 1 Level 1 (0 points)
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    Aug 28, 2013 10:23 AM (in response to dugan fairview)

    @Dugan Fairview

    What was the cost for the trackpad and replacement battery and repair? Just asking. May have to do the same.

    Thanks,

    samthemacman

  • dugan fairview Level 1 Level 1 (0 points)
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    Aug 28, 2013 12:43 PM (in response to samthemacman)

    $310, all of which was covered by basic 1-year warranty. I also have extended warranty but don't need it...yet!

    Dug

  • Daniel Odegaard Level 1 Level 1 (15 points)
    Currently Being Moderated
    Aug 28, 2013 9:21 PM (in response to dugan fairview)

    It's a conspiracy! Haha Apple is known to keep quiet about problems like this. Glad you're still in your warrenty. I, on the other hand, am not. Look's like I'm going to have to fix this problem myself. Thanks for your input dugan fairview. This has helped me tremendously.

  • wease2000 Calculating status...
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    Aug 30, 2013 8:33 PM (in response to bretbreterson)

    The same thing is happening to me.

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