Skip navigation

My MacBook Pro 15-inch Mid 2012 keeps crashing. Can someone help me?

343 Views 3 Replies Latest reply: Aug 26, 2013 10:00 AM by Linc Davis RSS
Joris Riedstra Calculating status...
Currently Being Moderated
Aug 25, 2013 11:00 AM

Since a week or so my MacBook Pro crashes every day. The screen freezes and I can't do anything. I have been looking for crash logs but I haven't found a log which corresponds with the time my computer crashes. I have tried to reset my 'System Management Controller' and I ran a 'Apple Hardware Test', both to no avail.

 

Here are the specifics of my MacBook Pro:

 

Model Name:          MacBook Pro

  Model Identifier:          MacBookPro9,1

  Processor Name:          Intel Core i7

  Processor Speed:          2.6 GHz

  Number of Processors:          1

  Total Number of Cores:          4

  L2 Cache (per Core):          256 KB

  L3 Cache:          6 MB

  Memory:          16 GB

  Boot ROM Version:          MBP91.00D3.B08

  SMC Version (system):          2.1f173

  Serial Number (system):          C0*******1G3

  Hardware UUID:          DD678E52-1A55-5319-8D66-71D1F614506F

  Sudden Motion Sensor:

  State:          Enabled

 

I hope someone can help me solving the crashes or can tell where the problem lies.

 

<Edited By Host>

MacBook Pro, OS X Mountain Lion (10.8.4)
  • Linc Davis Level 10 Level 10 (107,660 points)

    If you have more than one user account, these instructions must be carried out as an administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

    Step 1

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

     

    Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time after  you had the problem. Select the messages logged before the boot, while the system was unresponsive or was failing to shut down. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). Please include the BOOT_TIME message at the end of the log extract.

    If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

    Step 2

    Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • Linc Davis Level 10 Level 10 (107,660 points)

    The logic board is defective. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional — ask if you need guidance.

    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

     

    Keeping your confidential data secure during hardware repair

    *An SSD doesn't need to be zeroed.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.