Bruce Reading

Q: iTunes can’t verify the identity of the server

Since updating to iTunes 11.0.3 I get the following dialog boxes every time I start iTunes:

 

iTunes can’t verify the identity of the server “upp.itunes.apple.com”.

 

The certificate for this server is invalid. You might be connecting to a server that is pretending to be “itunes.apple.com”, which could put your confidential information at risk. Would you like to connect to the server anyway?

 

iTunes can’t verify the identity of the server “p16-buy.itunes.apple.com”.

 

The certificate for this server is invalid. You might be connecting to a server that is pretending to be “p16-buy.itunes.apple.com”, which could put your confidential information at risk. Would you like to connect to the server anyway?

 

Very annoying to say the least.

 

Can anyone help me solve the problem and eliminate these dialog boxes on startup?

 

Thanks,

 

Bruce

Mac mini, Mac OS X (10.7.5), 23 inch Apple Display. LaCie CD/DVD

Posted on May 21, 2013 12:25 AM

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Q: iTunes can’t verify the identity of the server

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  • by macusersince85,

    macusersince85 macusersince85 Jun 22, 2013 5:38 PM in response to Bruce Reading
    Level 1 (0 points)
    Jun 22, 2013 5:38 PM in response to Bruce Reading

    Same issues...had problem for over two weeks cannot connect to iTunes store...Does anyone have any ideas?

  • by Bruce Reading,

    Bruce Reading Bruce Reading Jun 22, 2013 9:35 PM in response to macusersince85
    Level 1 (18 points)
    Jun 22, 2013 9:35 PM in response to macusersince85

    I solved the problem by contacting Apple Support. 

     

    I remained persistent and was pushed up the chain until I was put in contact with an "expert".  Cannot remember her name, however, she walked me through the steps necessary to solve the problem.  It had to do with the pLists for the appstore and itunes located in the user preference folder.  Plus, she also had me delete a few certificate files.

     

    I would not feel comfortable explaining the steps to you as I am not an expert.  Contact Apple Support.

     

    There was no cost to me as I stated I had just downloaded the new version of iTunes and that was when the problem began.

     

    The woman who helped me was AMAZING.

     

    Hope this helps.

  • by Freedom4U2,

    Freedom4U2 Freedom4U2 Aug 25, 2013 6:55 AM in response to Bruce Reading
    Level 1 (0 points)
    Aug 25, 2013 6:55 AM in response to Bruce Reading

    Same problem here. It took me hours to find this solution that worked perfectly:

    1. Close iTunes and the App Store
    2. In Finder go to Applications, Utilities and open Keychain Access
    3. Click on "System Roots" under "Keychains"
    4. Click on "Certificates" under "Category"
    5. For every certificate listed that shows a little blue dot with a plus sign do the following:
      1. Open it up by double-clicking on it.
      2. Click on the triangle next to "Trust"
      3. In "Secure Sockets Layer (SSL) choose " no value specified"
      4. Close the certificate (you will most likely have to enter your admin password)
      5. Open the certificate again
      6. In "When using this certificate:" choose "Use System Defaults"
      7. Close the certificate (you will most likely have to enter your admin password)
      8. The blue dot with the plus sign should disappear.
    6. When no certificates show this blue dot anymore, close the Keychain Access.
    7. Open up iTunes or the App Store. The connection should work now.

     

    Hope this helps.

  • by macusersince85,

    macusersince85 macusersince85 Aug 26, 2013 10:20 AM in response to Freedom4U2
    Level 1 (0 points)
    Aug 26, 2013 10:20 AM in response to Freedom4U2

    Awesome......worked like a charm! Can't thank you enough, this problem was a pain in the neck.

  • by Freedom4U2,

    Freedom4U2 Freedom4U2 Aug 26, 2013 12:18 PM in response to macusersince85
    Level 1 (0 points)
    Aug 26, 2013 12:18 PM in response to macusersince85

    My pleasure! It really wasn't easy to find these instructions. A lot of people seem to have this problem. I am sure that Apple Care helped some of them. But why doesn't Apple post this solution??? Glad it worked for you, too!

  • by macskickass,

    macskickass macskickass Aug 28, 2013 10:11 AM in response to Freedom4U2
    Level 1 (0 points)
    Aug 28, 2013 10:11 AM in response to Freedom4U2

    THANK YOU SOOO MUCH!! Had tried everything including reinstalling OS which worked up until installed all updates and started having same issue. This fixed the issue and now iTunes is working like a charm!

  • by AppleNovice7,

    AppleNovice7 AppleNovice7 Sep 13, 2013 12:41 PM in response to Freedom4U2
    Level 1 (0 points)
    Sep 13, 2013 12:41 PM in response to Freedom4U2

    My niece just bought the iPod touch 5th generation and we are having the same issue and want to follow your instructions. I apologize in advance for this stupid question:   in number 2, what does "Finder" mean?  I'm trying to get to "finder" on my PC so I can follow the rest of your instructions.  Thanks much!

  • by Galgenstein,

    Galgenstein Galgenstein Oct 21, 2013 11:50 PM in response to Freedom4U2
    Level 1 (0 points)
    Oct 21, 2013 11:50 PM in response to Freedom4U2

    Thanks a lot for this solution. The problem started at my computer when I had to put in a new harddisk (old one made problems and became too small). After I had reconstrocuted my old environment from a clone, problems started, but could be fixed by the way described by you.

  • by Imitation,

    Imitation Imitation Jan 14, 2014 8:15 PM in response to Freedom4U2
    Level 1 (0 points)
    Jan 14, 2014 8:15 PM in response to Freedom4U2

    So, your fix is to bypass the built-in security, trust unknown certificates, and open yourself up to malicious files?

  • by Freedom4U2,

    Freedom4U2 Freedom4U2 Jan 14, 2014 9:16 PM in response to Imitation
    Level 1 (0 points)
    Jan 14, 2014 9:16 PM in response to Imitation

    @Imation

    The problem occured right after an update through the App Store. So if the official update from Apple caused this, I don't really think there is a risk. There are other threads about this problem. I've tried all the other suggestions (checking the date setting, reinstalling iTunes, deleting certain files, etc.) and none of these worked. AppleCare couldn't help other than suggesting try to reinstall the whole system and then transfer all the files and change the settings manually. Well, my solution works and no one has reported back any negative results. But if you have a better solution, please post it hear. We are all eager to read it.

  • by Bruce Reading,

    Bruce Reading Bruce Reading Jan 14, 2014 10:21 PM in response to Bruce Reading
    Level 1 (18 points)
    Jan 14, 2014 10:21 PM in response to Bruce Reading

    Hello All,

     

    I began this thread in May of last year and in my June follow-up explained that I had obtained a fix through Apple.  As I noted then, I did not remember the exact sequence the "Expert" had me undertake, however seeing Freeddon4U2's August 25th step by step process for solving the problem I am certain that it is the same one that I used at that time as it too had to do with changes to the blue dotted Certificates.

     

    Have not had a recurrance of the problem since.

     

    B. Reading

  • by actionman99,Solvedanswer

    actionman99 actionman99 Feb 12, 2014 1:14 AM in response to Freedom4U2
    Level 1 (14 points)
    Feb 12, 2014 1:14 AM in response to Freedom4U2

    Thanks! Freedom4u2s - this fixed my app store problem! Other threads were sayin to re-install mavericks(!) and to do all sorts of dodgy commands in terminal, but this did the trick! Many thanks!

  • by j@sp3rtyuiop,

    j@sp3rtyuiop j@sp3rtyuiop Mar 18, 2014 9:04 PM in response to Freedom4U2
    Level 1 (0 points)
    Mar 18, 2014 9:04 PM in response to Freedom4U2

    i can't understand this part : In Finder go to Applications, Utilities and open Keychain Access

     

    is this available in windows XP?

  • by Freedom4U2,

    Freedom4U2 Freedom4U2 Mar 19, 2014 1:57 PM in response to j@sp3rtyuiop
    Level 1 (0 points)
    Mar 19, 2014 1:57 PM in response to j@sp3rtyuiop

    Sorry, j@sp3rtyuiop, but this solution is for Macs.

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