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I can't turn computer off.

280 Views 8 Replies Latest reply: Aug 26, 2013 3:07 PM by nbar RSS
nnnancy Calculating status...
Currently Being Moderated
Aug 26, 2013 2:04 PM

Under apple menu,these do not work:

 

About this Mac

Force Quit

Sleep

Restart...

Shut Down...

 

Choosing any of these has no visible results.

 

Previously, I was off-grid and trying to attacth an external hard drive with no success. Tried Time Machine and then Start Up Disk...

 

Any assistance appreciated.

 

Thank you,

Nancy

MacBook Pro, Mac OS X (10.6.8)
  • Lanny Level 5 Level 5 (4,165 points)
    Currently Being Moderated
    Aug 26, 2013 2:37 PM (in response to nnnancy)

    Hold the power button in for about 10 seconds.

  • nbar Level 5 Level 5 (6,490 points)
    Currently Being Moderated
    Aug 26, 2013 2:50 PM (in response to nnnancy)

    It is worse for your computer to let your battery die completely than to force a shutdown by holding down the power button for 10 seconds. The Genius (used car salesman) bar was wrong.

  • nbar Level 5 Level 5 (6,490 points)
    Currently Being Moderated
    Aug 26, 2013 2:51 PM (in response to nnnancy)

    Do you know what process is causing the machine to freeze? I would recommend holding the power button down for 10 seconds as previously suggested.

  • Lanny Level 5 Level 5 (4,165 points)
    Currently Being Moderated
    Aug 26, 2013 3:00 PM (in response to nnnancy)

    Yes, if you selected a non-bootable external as your startup drive.

  • nbar Level 5 Level 5 (6,490 points)
    Currently Being Moderated
    Aug 26, 2013 3:07 PM (in response to nnnancy)

    You're welcome. From the finder Menu Bar > Finder > Preferences > General > Check "Hard Disks" under "Show these items on the desktop"

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