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TS4215: iOS: Troubleshooting AirPlay and AirPlay Mirroring

Learn about iOS: Troubleshooting AirPlay and AirPlay Mirroring

TS4215 Apple TV 3 - Airplay issue

3325 Views 12 Replies Latest reply: Sep 3, 2013 9:59 AM by Jaccov RSS
_Explicit Calculating status...
Currently Being Moderated
May 30, 2013 12:23 AM

Hi guys,

 

Having a strange issue with my ATV 3 Airplay function.

 

I have the following devices:

-Apple TV 3 (Model MD199LL/A, iOS version 5.2.1)

-Apple iPhone 4S (iOS version 6.1.3)

-Macbook Air 11inch (OS X 10.8.3)

 

The problem is as follows. When my Apple TV has been asleep or not used for a period of time, my iPhone is unable to access it using the Remote App, and is not able to Airplay to it. I can use the normal IR remote to wake the ATV up, but still, im unable to access it using the Remote App, and I am unable to Airplay to it. I am forced to restart the ATV, and also disjoin then rejoin the Wifi on my iPhone to get the connection back.

 

Now, if i wake up the ATV using the IR remote, and open my Mac, straight away i can Airplay to the device, so the device and network are capable of Airplay from my Mac without the need to reboot the ATV.

 

I have tried:

-New ATV 3 (mine was recently replaced due to a faulty Wifi chip)

-Restore ATV back to default

-Restore iPhone back to Default

-Reboot router

-Reset router back to factory default

-Tried a different router

-Reinstall Remote App

 

I'm unsure if the problem lies with the phone or ATV. Considering my MacBook Air has no problem finding the ATV and Airplaying to it makes me think the issue is with my iPhone.

 

I have also read and tried all steps in the following support articles:

http://support.apple.com/kb/TS4215

http://support.apple.com/kb/TS4546

 

Anyone have any suggestions?

Apple TV (3rd generation)
  • dhodeltoro Calculating status...
    Currently Being Moderated
    Jun 19, 2013 10:12 AM (in response to _Explicit)

    I'm also having this issue and its super frustrating.  I need to re-connect the wifi every time I want to use AIrplay.  Someone from Apple, please help!!

     

    I also am using iPhone 4S w/ latest os.

  • cveen Calculating status...
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    Jun 19, 2013 6:16 PM (in response to dhodeltoro)

    Same issue here.  Apple Powerbook Pro and Iphone 4s. All with latest software.  One the Apple TV goes to sleep and I use the remote to wake I need to shut off wifi and them turn on wifi for either device to find the AppleTV as a airplay device.

  • Jaccov Calculating status...
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    Jun 24, 2013 5:16 AM (in response to _Explicit)

    Same issue here for a few months and with the latest firmware and software updates on all equipment. Re-booting the router works, but only for a day.

  • Jaccov Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 18, 2013 1:50 AM (in response to _Explicit)

    I'm still rebooting my router every day before I use my ATV

  • bluebowtie Calculating status...
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    Jul 26, 2013 9:38 PM (in response to _Explicit)

    My Atv3 has been having serious connection issues too. They randomly began a few weeks ago. No settings of any kind have been made to bring this about. I'm using an AirPort Extreme router and iPhone 5, though other iPhone 4's and 5's have the same problem. My retina MacBook pro connects eventually but had some snags with the sound at first. All these devices worked very well weeks ago but now only pictures from my photos seem to display. All video taken my the phone seems to play eventually, but an 11 second video had to buffer for about 30 seconds, then played half before buffering again. ? Video from YouTube, etc., does not work at all now. I'm crossing my fingers for an update soon but haven't seen anything yet. Come on Apple, you're making AirPlay seem stupid. That's iHome's job..

  • MrMatt Calculating status...
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    Aug 6, 2013 11:36 AM (in response to _Explicit)

    I have the same issue too. This means that when I want to use the great iPhone remote app I need to first find the little ATV remote to reset the thing and then I can use the better device. Any fix out there? This was not an issue when I had ATV2.

  • BrandonsApple Calculating status...
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    Aug 26, 2013 6:46 PM (in response to _Explicit)

    Same issues here. After inactivity I can't AirPlay or use remote app. I have to force restart ATV and sometime reconnect to wifi. Hope a fix comes soon and I will be selling my AppleTVs.

  • scottr3 Calculating status...
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    Aug 31, 2013 5:42 PM (in response to _Explicit)

    I have similar hardware:

     

    Apple TV 3

    iPhone 4S

    WiFi via apple extreme router

     

    After waking the ATV from sleep I could not access iTunes content or use airplay. To reconnect the ATV to the network I'd have to unplug it. Plugging it in again solved the problem temporarily.

     

    In my frustration I called Apple tech support. He had me do a restore and that finally solved the problem permanently.

     

    Restore is found in the menu General > Reset > Restore

     

    Hope that helps.

     

    Scott

  • Jaccov Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 3, 2013 9:59 AM (in response to scottr3)

    Thanks Scott. Restore does seem to work, I've had no problems accessing my ATV for 2 days now!! Fingers crossed...

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