HT201311: About AirPrint

Learn about About AirPrint
Mikey1atl
Level 1 (0 points)

Q: Problems with my Epson XP-400 - a printer that doesn't want to print!! : (

I have had my printer for several weeks now and it seems that I am NOT able to print more than I am able to. Is there anything that I should look at? It seems that I am only able to work one out of every ten times.

 

Thanks in advance for your help!

Epson XP-400

Posted on May 25, 2013 6:58 PM

Close
Mikey1atl

Q: Problems with my Epson XP-400 - a printer that doesn't want to print!! : (

  • All replies
  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit May 25, 2013 8:46 PM in response to Mikey1atl
    Level 10 (123,891 points)
    Apple Music
    May 25, 2013 8:46 PM in response to Mikey1atl

    MIght need a new driver. (software)

     

     

    Open System Preferences > Print & Scan then select the Print tab.

     

    Select the printer on the left then click -  (minus)

     

    Then go here >  Epson XP-400, Drivers & Downloads - Technical Support - Epson America, Inc.

     

    Download and install the driver.

     

     

    Restart your Mac. Restart the printer.

  • by Linc Davis,

    Linc Davis Linc Davis May 25, 2013 10:44 PM in response to Mikey1atl
    Level 10 (208,037 points)
    Applications
    May 25, 2013 10:44 PM in response to Mikey1atl

    If you're connecting the printer wirelessly, it works via AirPrint and there's no software to install. Try the steps in the following support article:

     

    OS X Mountain Lion: Troubleshoot a network printer

  • by Mikey1atl,

    Mikey1atl Mikey1atl May 27, 2013 6:15 AM in response to Carolyn Samit
    Level 1 (0 points)
    May 27, 2013 6:15 AM in response to Carolyn Samit

    Thanks Carolyn, I did try that (again) and it still doesn't work. It will find the printer initially, then even print, but then 15 minutes or so later it says it kind find the printer?! If I walk over and turn it completely off then back on it will usually, but not always find it again. Is it supposed to work like that?

     

    Thanks for your help!

     

    Michael

  • by Mikey1atl,

    Mikey1atl Mikey1atl May 27, 2013 6:16 AM in response to Linc Davis
    Level 1 (0 points)
    May 27, 2013 6:16 AM in response to Linc Davis

    Linc,

     

    Thanks for the comment.

     

    As I told Carolyn, it will print at start up, then the systems loses the printer after about 15 minutes or so of being idle. Is it supposed to work like that?

     

    Michael

  • by Linc Davis,

    Linc Davis Linc Davis May 27, 2013 7:40 AM in response to Mikey1atl
    Level 10 (208,037 points)
    Applications
    May 27, 2013 7:40 AM in response to Mikey1atl

    Did you take all the steps recommended in the support article?

  • by Mikey1atl,

    Mikey1atl Mikey1atl May 31, 2013 7:42 PM in response to Linc Davis
    Level 1 (0 points)
    May 31, 2013 7:42 PM in response to Linc Davis

    LInc,

     

    Hi there! Yes, did exactly as it stated, but like I said it will initially work then after it powers down it will not work at all. I have to then shut it off, turn it back on just to do one print.

     

    Thanks,

     

    Michael

  • by siskisyoudog,

    siskisyoudog siskisyoudog Aug 23, 2013 11:07 AM in response to Mikey1atl
    Level 1 (0 points)
    Aug 23, 2013 11:07 AM in response to Mikey1atl

     

    Thank you PAHU!!

     

    Epson XP-400

     

    Error /Library/Printers/EPSON/InkjetPrinter2/Filter/rastertoescpII.app/Contents/MacOS /rastertoescpII

     

    Same problem sovled with a simple fix!

     

    Open System Preferences > Sharing and check that you have a Computer Name set. If you don't, then according to other posts, this is causing the rastertoescpll error message. So enter any name here and then try printing again.

  • by SarahM23,

    SarahM23 SarahM23 Aug 28, 2013 8:26 AM in response to Mikey1atl
    Level 1 (0 points)
    Aug 28, 2013 8:26 AM in response to Mikey1atl

    Hi Michael,

     

    Did you ever resolve your issue? I'm having the same problem you describe with my XP-400 printer.....soo frustrating! I've tried all of the recommended fixes I can find.

     

    Sincerely,

    Sarah

  • by siskisyoudog,

    siskisyoudog siskisyoudog Aug 28, 2013 10:58 AM in response to SarahM23
    Level 1 (0 points)
    Aug 28, 2013 10:58 AM in response to SarahM23

    Sarah,

     

    Did you try this:

     

    Open System Preferences > Sharing and check that you have a Computer Name set. If you don't, then according to other posts, this is causing the rastertoescpll error message. So enter any name here and then try printing again.

  • by SarahM23,

    SarahM23 SarahM23 Aug 28, 2013 12:57 PM in response to siskisyoudog
    Level 1 (0 points)
    Aug 28, 2013 12:57 PM in response to siskisyoudog

    I did check to make sure I have a computer name set. Thank you though.

     

    I've re-installed drivers, power-cycled my router, restarted my mac, double checked my wifi about a million times, and tried using just the epson drivers without the apple update.

     

    Basically, no matter what I do this printer does not reliably connect from a mobile device via airprint, or wirelessly to my mac. On my ipad and iphone, it intermittently just doesn't show up in the airprinter list. From my mac, I can actually get to the point where I can press print, but then the information just spools forever and the print queue says "the printer is not connected". Even though the printer is awake and connected.

     

    I always have to restart the printer to print. And sometimes that does not even work.

     

    I've talked to apple. And Epson is supposed to get back to me. Just wondering if there is anything else to try before I recycle this hunk of junk.

     

    Thanks,

    Sarah

  • by Mikey1atl,

    Mikey1atl Mikey1atl Aug 29, 2013 2:25 AM in response to SarahM23
    Level 1 (0 points)
    Aug 29, 2013 2:25 AM in response to SarahM23

    Sarah,

     

    Hi there! Sorry for taking so long to reply back.

     

    Yes, what they told me earlier helped though with one condition. Each day I have to "wake" my printer up before I print, that is actually walk over and touch the power button so the display comes back on. I don't power off and on or have to very often, just wake it up.

     

    I would have thought that my sending something to the cue would wake it up, but I guess I was wrong about that.

     

    Sorry, you are having so many issues. I know its very frustrating!

     

    Michael