HT201673: iOS: Understanding cellular data networks

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ursvish
Level 1 (0 points)

Q: My Brand new iPhone 4 8gb, iOS 6.1.3 (10B329) freezes at times, when i get an incoming call, or when I try slide to unlock? Any Help. Thanks in advance.

Once in a while I'm facing this problem with my new iPhone 4 8gb, upgraded to iOs 6.1.3.

The iPhone gets freezed on incoming call or at times when I have to unlock my screen. After few seconds its back to normal. But I tend to miss the phone call. Any Help.??

iPhone 4, iOS 6.1.3

Posted on May 1, 2013 10:14 AM

by ChrisJ4203,Solvedanswer
ChrisJ4203 ChrisJ4203
Level 9 (58,043 points)
iPhone
A:

If you have performed all of the user troubleshooting, the next step is checking the hardware. Make an appointment with the Genius Bar at the Apple store and have it checked.

Posted on May 1, 2013 10:32 AM

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ursvish

Q: My Brand new iPhone 4 8gb, iOS 6.1.3 (10B329) freezes at times, when i get an incoming call, or when I try slide to unlock? Any He ... more

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  • by roaminggnome,

    roaminggnome roaminggnome May 1, 2013 10:16 AM in response to ursvish
    Level 10 (97,066 points)
    May 1, 2013 10:16 AM in response to ursvish

    Basics from the manual are restart, reset, restore.  Start there.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 May 1, 2013 10:16 AM in response to ursvish
    Level 9 (58,043 points)
    iPhone
    May 1, 2013 10:16 AM in response to ursvish

    Try a reset. Hold the sleep/wake an dhome buttons together until you see the Apple logo and then release. After the phone restarts, see if this corrects your problem. If not, it could be a problem with the OS. The next user troubleshooting step is a restore from backup. Follow the steps in this support document to restore the device from a backup. http://support.apple.com/kb/HT1414

  • by ursvish,

    ursvish ursvish May 1, 2013 10:20 AM in response to ChrisJ4203
    Level 1 (0 points)
    May 1, 2013 10:20 AM in response to ChrisJ4203

    Thanks ChrisJ4203, but I have already tried Reset, but it happened again today

    Any other resolution, recommended??

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 May 1, 2013 10:23 AM in response to ursvish
    Level 9 (58,043 points)
    iPhone
    May 1, 2013 10:23 AM in response to ursvish

    Next steps are described in both my post and roaminggnome. Follow the link I provided.

  • by ursvish,

    ursvish ursvish May 1, 2013 10:27 AM in response to ChrisJ4203
    Level 1 (0 points)
    May 1, 2013 10:27 AM in response to ChrisJ4203

    Yes, ChrisJ4203 and roaminggnome, I tried restart, reset and Factory restore, But Problem persists, tho one or two times in a day. what is the possible reason for this?

     

    Thanks in advance.

  • by ChrisJ4203,Solvedanswer

    ChrisJ4203 ChrisJ4203 May 1, 2013 10:32 AM in response to ursvish
    Level 9 (58,043 points)
    iPhone
    May 1, 2013 10:32 AM in response to ursvish

    If you have performed all of the user troubleshooting, the next step is checking the hardware. Make an appointment with the Genius Bar at the Apple store and have it checked.

  • by Rodrigo Izurieta,

    Rodrigo Izurieta Rodrigo Izurieta Aug 28, 2013 4:19 PM in response to ChrisJ4203
    Level 2 (194 points)
    Wireless
    Aug 28, 2013 4:19 PM in response to ChrisJ4203

    Hi ChrisJ4203:

     

    Could you please tell us how your problem was resolved?  I have had the same issue for years with my iPhone 4 and have not been able to solve it.

     

    Thanks,

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Aug 28, 2013 8:32 PM in response to Rodrigo Izurieta
    Level 9 (58,043 points)
    iPhone
    Aug 28, 2013 8:32 PM in response to Rodrigo Izurieta

    I did not have the problem. I was advising the OP how to try and correct their problem. If you are experiencing the same problem, the same troubleshooting provided to the OP would apply. However, if this problem has been going on for years, then it could be anything causing this. You can try what was posted from restart, reset, restore from backup to restore as new. If nothing changes from there, then have the hardware checked.

  • by sanpedrodave,

    sanpedrodave sanpedrodave Jun 22, 2014 5:34 PM in response to ursvish
    Level 1 (0 points)
    Jun 22, 2014 5:34 PM in response to ursvish

    I'm going to report the same issue. My  work issued phone (in a hospital of all places) only started this issue after new iOS upgrade.  Never had this issue before. I know it's not the otter box cover because the screen responds to every other program or function. My phone will sit there ringing off the hook in my hand and I cannot unlock  the slider, use any of the buttons, except hard reset (top and home button). I don't think this is safe especially in a hospital environment. When my iphone rings I end up running to find a land line. What a joke to be discussing about a great phone. 

     

    Thanks