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Cannot get onto the Internet on wifi

375 Views 6 Replies Latest reply: Aug 29, 2013 6:31 PM by Jkh12 RSS
Jkh12 Calculating status...
Currently Being Moderated
Aug 20, 2013 6:31 PM

I am connected to my wifi at home and am not able to get onto the network. I am using the cellular connection at the moment.

Ha anyone had this issue?

iPad 2, iOS 6.1.4
  • Skydiver119 Level 7 Level 7 (20,325 points)
    Currently Being Moderated
    Aug 20, 2013 6:32 PM (in response to Jkh12)

    Try unplugging your router, count to ten, plug it back in. See if that helps.

  • nsdjoey Level 3 Level 3 (645 points)
    Currently Being Moderated
    Aug 28, 2013 8:57 AM (in response to Jkh12)

    Hi Jkh12,

     

    1. On the iPad, turn the WiFi off and back on again. Go to Settings -> WiFi. Turn the switch to Off. Wait a few seconds. Turn it back on. Try connecting to the WiFi network again.
    2. Restart the iPad. Press and hold the Wake/Sleep button until you see the red slider button. Slide to power off. Wait a few seconds. Press and release the Wake/Sleep button to power it back on again. Once it powers back up, try connecting to WiFi again.
    3. Try reseting the iPad (different from restarting). Hold down on both the Sleep andHome buttons at the same time for about 10-15 seconds (ignore the red slider button). Keep holding both buttons until the Apple Logo appears. When you see the Apple logo on the black screen, let go of both buttons. Once it powers back up, try connecting to WiFi again.
    4. Try resetting the network connections on your iPad. General -> Reset -> Reset Network Settings.

     

     

    Hope this helps!

    ~Joe

  • nsdjoey Level 3 Level 3 (645 points)
    Currently Being Moderated
    Aug 29, 2013 9:24 AM (in response to Jkh12)

    Are you able to connect to any other WiFi network? Could you try going to a coffee shop or other location that has WiFi and see if you can connect? You want to try and narrow down the issue to see if it is your iPad or if its an issue with your network at home.

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