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Need help with Mail

212 Views 2 Replies Latest reply: Aug 29, 2013 10:44 AM by diavolorn33 RSS
diavolorn33 Calculating status...
Currently Being Moderated
Aug 28, 2013 12:33 PM



Need your help with something I don´t understand: we try to set up a new hotmail account in Mail (we have used both Preference Panel and directly in Mail) but it never recieves the Inbox. I can send but don´t see anything in Inbox.


I looked into User/Library/Mail/V2/accountname/INBOX.mbox/ and the folder with the xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx name structure is never created.


I tried to set up another hotmail account and it works ok, only this specific account fails.


I Used a Permissions repair, didn't worked. Erased all data in V2, again not worked. Tried to "cheat" Mail setting up another hotmail account and then changing info to the specific account failing, not luck. Also reset sync services (, still not work. Rebuild inside Mail also didn´t worked. Any idea to get this account working?


BTW, sorry for my bad english...

Mac OS X (10.7.5)
  • Linc Davis Level 10 Level 10 (107,660 points)
    Currently Being Moderated
    Aug 28, 2013 7:13 PM (in response to diavolorn33)

    Quit Mail. Force quit if necessary.


    Back up all data. That means you know you can restore the Mail database, no matter what happens.


    Triple-click the line below on this page to select it:

    ~/Library/Mail/V2/MailData/Envelope Index


    Copy the selected text to the Clipboard (command-C). In the Finder, select


    Go â–¹ Go to Folder


    from the menu bar. Paste into the box that opens (command-V), then press return.


    A Finder window will open with a file selected. Move the selected file to the Desktop, leaving the window open. Other files in the folder may have names that begin with "Envelope Index". Move those files, if any, to the Trash.


    Log out and log back in. Relaunch Mail. It should prompt you to re-import your messages. You may get a warning that the index is damaged and that Mail has to quit. Click OK.


    Test. If Mail now works as expected, you can delete the file you moved to the Desktop. Otherwise, post your results.


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