GarethD

Q: Exchange Email - Cannot Get Mail, connection to server failed

I have a new iPhone 3GS, i can setup my exchange account through the iphone and the account comes back as verified, however i cannot get any mail. All i get is Cannot Get Mail, The connection to the server failed. I have tested my account settings on a Windows Mobile 6 device and it connects fine. Any ideas as this is now driving me crazy!!!!!!!

iPhone 3GS, Windows Vista

Posted on Mar 11, 2010 5:07 AM

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Q: Exchange Email - Cannot Get Mail, connection to server failed

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  • by ShawkeeLD21,Helpful

    ShawkeeLD21 ShawkeeLD21 Mar 7, 2013 9:32 PM in response to GarethD
    Level 1 (5 points)
    Mar 7, 2013 9:32 PM in response to GarethD

    Hello.

    I am having the same problem as what has been said and I have tried everything I've seen in this post.

    I just bought an iPhone 5 and have been having trouble getting my gmail account to connect to the server through the exchange.

    I am receiving the "cannot get mail connection to server failed" message.

    I wasn't having problems with it connecting with my previous iPhone 4.

    But now it won't connect at all, I don't have any problems connecting it through gmail. Just exchange.

    Any ideas on what I could do differently to make this work or why it is doing this?

  • by David Noorzad,

    David Noorzad David Noorzad Mar 13, 2013 3:11 PM in response to betterfasterstranger
    Level 1 (0 points)
    Mar 13, 2013 3:11 PM in response to betterfasterstranger

    This KB saved my day

    http://technet.microsoft.com/en-us/library/dd439375(v=exchg.80).aspx

    all the problems I had with smartphones have been fixed now.

  • by Marquino17,

    Marquino17 Marquino17 Mar 27, 2013 12:16 PM in response to David Noorzad
    Level 1 (0 points)
    Mar 27, 2013 12:16 PM in response to David Noorzad

    Thanks David Noorzad!

    Reading and following the direction of the article worked for me!!
    I am using an Iphone 4

  • by katflp,

    katflp katflp May 9, 2013 11:54 AM in response to David Noorzad
    Level 1 (0 points)
    May 9, 2013 11:54 AM in response to David Noorzad

    I had similar issues with only 1 user's mailbox on our company Exchange 2003 server.  We have at least 50 iphones/androids connecting through ActiveSync, but this one user (who had been sync'd to his mailbox for at least 3 months) all of the sudden could not to connect to server for Mail.  We tried doing a factory restore on his iPhone 5 ios 6.1.4 and adding his account again.  We were successfully able to add his mailbox with our standard settings, and Contacts/Notes/Calendar all functioned normally. But in the Mail app, it would say "Connecting..." for a few minutes then eventually pop up that it could not connect to server.  After some digging on the Exchange server side, we could see that ActiveSync was able to complete the 1st request to sync the Mailbox folders, but would get 500 error when it tried to sync the Inbox.

     

    For you Exchange admins, you may see Event ID 3007 in the System events, or Error 500 in the logfiles.  In our case, the user had over 100,000 message items in his inbox (the suggested amount is < 5000 items in inbox) so ActiveSync would timeout and also cause performance issues in our Exchange servers because it kept trying to connect due to the high message count.  This can also occur if there is corruption in the user's mailbox or if there is a corrupted mail item in the inbox.

     

    After moving most mail into other subfolders, the user's mail began to sync with the iPhone normally again.

  • by adam203,

    adam203 adam203 Aug 29, 2013 11:20 AM in response to GarethD
    Level 1 (0 points)
    Aug 29, 2013 11:20 AM in response to GarethD

    I just experience the same problem. All of the sudden without making any changes I got the error message on my iPhone5 "Cannot Get Mail - The connection to the server failed." This was strange because I was still getting email on my Outlook and on my "webmail" I was still able to get emails.

     

    Basically it was a really simple fix. Instead of calling up a carrier rep and then getting connected with an Apple "expert", deleting the account, resetting network settings, turning off the phone, turning on the phone, etc.... try this:

     

    Delete a bunch of emails from your webmail (the way you access mail from the internet when you are not on your office computer) around the time that your emails stopped coming through to your phone. This immediately fixed the push problem for me. There was a message on the exchange server that my iPhone simply didn't like.

  • by Dana Hense,

    Dana Hense Dana Hense Sep 21, 2013 9:45 AM in response to GarethD
    Level 1 (40 points)
    Sep 21, 2013 9:45 AM in response to GarethD

    Just got a new iPhone yesterday, and started having this problem. I had 10 "phone partnerships" (it's an Outlook thing) out of the maximum allowed 10 partnerships.

     

    After you reach the maximum, you can't create additional partnerships until you delete existing ones from your account.

     

    To do so, sign in to Outlook Web App, click Options > Phone > Mobile Phones, and delete any unused partnerships.

     

    Hope this helps someone! 

  • by Paul.J.W,

    Paul.J.W Paul.J.W Oct 31, 2013 10:36 AM in response to Dana Hense
    Level 1 (0 points)
    Oct 31, 2013 10:36 AM in response to Dana Hense

    I had this prob on Iphone 5 today - recently updated to latest version of IOS 7. something!

     

    Took a chance and DELETED ACCOUNT (I use ntlworld) and then added it with same details.

     

    all restored and working fine inclusing all missing mails - thankfully contacts still there too!

  • by anonimuz,

    anonimuz anonimuz Nov 15, 2013 6:56 PM in response to GarethD
    Level 1 (0 points)
    Nov 15, 2013 6:56 PM in response to GarethD

    how to fix "cannot Get Mail" The connection to the server failed?

  • by mac5150,

    mac5150 mac5150 Dec 17, 2013 12:16 PM in response to Matt Wolanski
    Level 1 (0 points)
    Dec 17, 2013 12:16 PM in response to Matt Wolanski

    Was hoping the inheritable permissions fix would work but it didn't.  Tried access OMA from a browswer and the solution finally came to me after two days of troubleshooting.  see below link if interested:

     

    http://www.mountainvistatech.com/2013/12/17/iphone-and-exchange-2003-error-canno t-get-mail-the-connection-to-the-server-failed/

  • by aceflyer001,

    aceflyer001 aceflyer001 Dec 26, 2013 7:32 PM in response to GarethD
    Level 1 (0 points)
    Dec 26, 2013 7:32 PM in response to GarethD

    I had problems connecting "new" devices (those that had never been attached to the server before), and this worked for me.

     

    http://support.microsoft.com/kb/2579075

  • by msmfarhan,

    msmfarhan msmfarhan Jan 13, 2014 4:56 AM in response to oimanu
    Level 1 (0 points)
    Jan 13, 2014 4:56 AM in response to oimanu

    It's awsome.

    I made my color up by this info

  • by redzee,

    redzee redzee Feb 13, 2014 4:29 PM in response to ShawkeeLD21
    Level 1 (0 points)
    Feb 13, 2014 4:29 PM in response to ShawkeeLD21


    Occasionally, the iPhone needs to restart to fix minor software hiccups, just like a traditional computer. Turn off the iPhone by pressing and holding the Sleep/Wake button on the top of the device until the red slider appears. Slide the button to turn the phone off. Press the button again to turn the phone on after about 30 seconds. If this doesn't help, perform a hard reset by pressing and holding the Sleep/Wake and Home buttons simultaneously until the Apple logo appears. You will lose some settings, such as your Internet browsing history.

     

  • by Surfrmd,

    Surfrmd Surfrmd Mar 14, 2014 1:18 PM in response to GarethD
    Level 1 (0 points)
    Mar 14, 2014 1:18 PM in response to GarethD

    I just began experiencing "connection to server failure" on my iPad 2 Mail (for Yahoo) None of this occurred on my iPhone for either Yahoo or Gmail. What corrected the problem for me was, going into Settings, then Mail,Contacts,Calendars, deleting my Yahoo account then immediately restoring it without changing any of the previous info. (E-mail address, name, and password). I have no idea why the problem occurred in the first place or why the above actions fixed the problem. Anyway, it may be worth trying. For awhile I was dreading the potential hassles to fix the problem. Good luck and take care.

  • by cgtsign,

    cgtsign cgtsign Mar 15, 2014 11:47 AM in response to GarethD
    Level 1 (0 points)
    Mar 15, 2014 11:47 AM in response to GarethD

    I have gmail, hotmail, yahoo and icloud accounts on my iphone 4. I went ahead and disabled the mail option on each account, re-enabled them after a few minutes and the message went away.

     

    For company email accounts, the procedure may be different.

     

    Hope this helps!

  • by BGetch,

    BGetch BGetch Apr 15, 2014 7:30 AM in response to GarethD
    Level 1 (0 points)
    Apr 15, 2014 7:30 AM in response to GarethD

    SOLVE:

     

    You have 10 phone partnerships out of the maximum allowed 10 partnerships. After you reach the maximum, you can't create additional partnerships until you delete existing ones from your account. To do so, sign in to Outlook Web App, click Options > Phone > Mobile Phones, and delete any unused partnerships.

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