elvenqueen86

Q: Itunes 11 deleted ALL my music!

After going into Itunes after updating, all my music is showing the ! next to the song saying itunes cannot find the original file. Everything was there and working yesterday. Went into the itunes library where it would normally be stored. NOTHING. My computer is saying I have 9kb of music on it. There should be over 160 gigs. I have a time capsule backup from October, but there is no way to get anything I added this month back.

 

Is anyone else having this issue?

MacBook Pro (15-inch Late 2011), OS X Mountain Lion (10.8.2)

Posted on Nov 30, 2012 4:13 PM

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Q: Itunes 11 deleted ALL my music!

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  • by Imp68,

    Imp68 Imp68 Jul 12, 2013 5:00 PM in response to Machine Not Fooled
    Level 4 (2,633 points)
    Jul 12, 2013 5:00 PM in response to Machine Not Fooled

    If this is intentional on apple's part, why is it I only have 2 albums from itunes purchases, out of about 30GB of music, still in my library without issue?

  • by aim46aim46,

    aim46aim46 aim46aim46 Jul 12, 2013 11:52 PM in response to elvenqueen86
    Level 1 (0 points)
    Jul 12, 2013 11:52 PM in response to elvenqueen86

    I still have my music/videos, but if i go to the itunes store it deleted all my music VIDEO purchases. Also no album artwork is showing up on the albums themselves, however it is showing up on each song on my iphone.

  • by mrk172,

    mrk172 mrk172 Aug 2, 2013 12:46 PM in response to elvenqueen86
    Level 1 (0 points)
    Aug 2, 2013 12:46 PM in response to elvenqueen86

    Apple, this is ridiculous.  I spent years organising my music, making playlists, there is no way you can return all that to me.

    It was silly of those of us who did not keep a backup, but such a serious bug is completely unacceptable.  Clearly there are many people facing the same problem, yet I have not seen a single official reply from you guys.

    You should be ashamed of your incompetence.

    Uninstalling iTunes forever.

  • by Lorcanes,

    Lorcanes Lorcanes Aug 3, 2013 9:33 AM in response to elvenqueen86
    Level 1 (0 points)
    Aug 3, 2013 9:33 AM in response to elvenqueen86

    First Owl city desipeared ( all of their music) and now all my music on my pc is gone. I only got 12 songs left.

  • by Chris CA,

    Chris CA Chris CA Aug 3, 2013 9:59 AM in response to Lorcanes
    Level 9 (79,636 points)
    iPhone
    Aug 3, 2013 9:59 AM in response to Lorcanes

    Lorcanes wrote:

     

    First Owl city desipeared ( all of their music) and now all my music on my pc is gone. I only got 12 songs left.

    You have looked in /Music/iTunes/iTunes media/Music/?

  • by Factualgnome,

    Factualgnome Factualgnome Aug 23, 2013 7:57 AM in response to elvenqueen86
    Level 1 (0 points)
    Aug 23, 2013 7:57 AM in response to elvenqueen86

    Im on 11.0.5. Mountain Lion 10.8.4

    Just lost around 3/4 of my entire Itunes collection due to this update.

    Its not on my computer and i had my itunes Music folder on a seperate HDD.

    Completly GONE.

     

    <Edited By Host>

  • by Machine Not Fooled,

    Machine Not Fooled Machine Not Fooled Aug 23, 2013 7:37 AM in response to elvenqueen86
    Level 1 (0 points)
    Aug 23, 2013 7:37 AM in response to elvenqueen86

    my last post was deleted by the moderator "because it contained a non-constructive rant or complaint"

     

    ok, maybe that's completely true but how's about that moderator contribute a constructive comment about why all my music was deleted without warning?  How's about a single acknowlegment from Apple that their update erases personal data?  How's about a polite apology?  Of course not because that would admit that Apple did something wrong. 

     

    Still not constructive?  Don't trust Apple.  That's the most constructive suggestion I can come up with.

  • by Chris CA,

    Chris CA Chris CA Aug 23, 2013 7:49 AM in response to Machine Not Fooled
    Level 9 (79,636 points)
    iPhone
    Aug 23, 2013 7:49 AM in response to Machine Not Fooled

    Machine Not Fooled wrote:

     

    my last post was deleted by the moderator "because it contained a non-constructive rant or complaint"

     

    ok, maybe that's completely true but how's about that moderator contribute a constructive comment about why all my music was deleted without warning?

    Why should they post here in the user-to-user forums?
    They are simply moderators of the forum, not Apple tech support.

  • by bksk8ter,

    bksk8ter bksk8ter Aug 29, 2013 6:11 PM in response to elvenqueen86
    Level 1 (0 points)
    Aug 29, 2013 6:11 PM in response to elvenqueen86

    Im a DJ and this happened right before a gig and there went over 100,000 songs down the drain and my gig was ruined.

  • by kathryn211,

    kathryn211 kathryn211 Sep 13, 2013 6:06 AM in response to elvenqueen86
    Level 1 (0 points)
    Sep 13, 2013 6:06 AM in response to elvenqueen86

    I tried a System Restore and found this solved the problem completely. I have Windows 7, so I don't know about Macs, but this worked for me. Everything's back to normal, no problem with any of my music any more!! Just go to the control panel on your pc and it'll point you from there. Seriously annoyed with Apple for this though - such a serious glitch!!

  • by kathryn211,

    kathryn211 kathryn211 Sep 13, 2013 6:08 AM in response to mrk172
    Level 1 (0 points)
    Sep 13, 2013 6:08 AM in response to mrk172

    Try a System Restore of your pc. It goes back to before you installed the latest version of iTunes, and when I did it I found all my music was back to normal too. I will definitely be keeping a back-up now though!!

  • by Chris CA,

    Chris CA Chris CA Sep 13, 2013 7:52 AM in response to bksk8ter
    Level 9 (79,636 points)
    iPhone
    Sep 13, 2013 7:52 AM in response to bksk8ter

    bksk8ter wrote:

     

    Im a DJ and this happened right before a gig and there went over 100,000 songs down the drain and my gig was ruined.

    You don't keep a backup with you, ready  to go?

    Sounds like something you should consider.

  • by Chris CA,

    Chris CA Chris CA Sep 13, 2013 7:56 AM in response to kathryn211
    Level 9 (79,636 points)
    iPhone
    Sep 13, 2013 7:56 AM in response to kathryn211

    kathryn211 wrote:

     

    Try a System Restore of your pc. It goes back to before you installed the latest version of iTunes, and when I did it I found all my music was back to normal too. I will definitely be keeping a back-up now though!!

    The problem with doing a complete system, restore is you lose anything on your computer added after the backup was made.

    Make a separate backup of the /Music/iTunes/ folder.

  • by chrissy dideriksen,

    chrissy dideriksen chrissy dideriksen Sep 24, 2013 2:48 AM in response to Madun
    Level 1 (25 points)
    Sep 24, 2013 2:48 AM in response to Madun

    I have lost over 20gb of music/podcasts from my library. I have followed these instructions:

     

     

    This works:

    A detailed tutorial:

     

    1. Go to the iTunes folder (For me, it's Libraries/Music/iTunes
    2. Delete the file "iTunes Library.itl" (You could also just put it in a backup folder in case this doesn't work for you)
    3. Rename "iT 1.tmp" to "iTunes Library.itl". Even though you change the extension, it still works.
    4. Open up iTunes and you should be back to normal! To be sure, do a search for the last thing you imported.

     

    Also if purchased music will still not let you use it, simply drag all folder from your iTunes Media folder back into itunes, any very recent additions to the library may need to be imported again. Apple lizards

     

    --

    The process reinstated the file names but NOT the actual files. I cannot find the files anywhere on my computer. I am so sad. Many of these things are irreplaceable.

  • by Chris CA,

    Chris CA Chris CA Sep 24, 2013 11:44 AM in response to chrissy dideriksen
    Level 9 (79,636 points)
    iPhone
    Sep 24, 2013 11:44 AM in response to chrissy dideriksen

    chrissy dideriksen wrote:

     

    I have lost over 20gb of music/podcasts from my library. I have followed these instructions:

    1. Rename "iT 1.tmp" to "iTunes Library.itl". Even though you change the extension, it still works.

    What if there are no .tmp files (there shouldn't be any))?

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