1 Reply Latest reply: Aug 30, 2013 8:57 AM by sterling r
RossT18 Level 1 Level 1 (0 points)

Connected to a hotel network on my macbook, but when I open safari it won't load at all?


MacBook Pro with Retina display
  • 1.
    sterling r Community Specialists Community Specialists (3,785 points)

    Hello RossT18,

     

    Thank you for using Apple Support Communities

    It sounds like the computer connected to the wifi network at the hotel, but for some reason pages will not load in Safari.

    I would first recommend these troubleshooting steps from the article named Wi-Fi: How to troubleshoot Wi-Fi connectivity found here http://support.apple.com/kb/HT4628?viewlocale=en_US.

    This section in particular:

    Symptom: My Mac does not connect to the Internet

    • Webpages do not open in Safari or other web browsers. These pages may be blank or you may receive an alert that "You are not connected to the Internet".
    • Internet applications such as Mail, iChat, or the App Store cannot connect to their servers.

    Note: Routers may be configured to allow some services to use the Internet (such as Mail) while preventing other services from using the Internet (such as web browsers). If you are not sure whether your network is configured in this manner or not, contact your network administrator. If your network is not configured in this manner and some Internet applications work, but others do not, then the issue is probably not related to your Wi-Fi network.

    Solution

     

    Next if the issue persists, you may want to try resetting Safari with this article:

    Safari 6 (OS X Mountain Lion): Reset Safari

    http://support.apple.com/kb/ph11914.

     

    All the best,

    Sterling