Thomas Schellenberg
Level 1 (80 points)

Q: .dmg & .zip files won't download in Safari

I'm running OSX 10.6.8 on a MacBook Pro and use Safari 5.1.9 for most of my web activites.

 

I have a problem in that I cannnot get Safar to download either .dmg or .zip files but it will handle .pdf files fine.

 

My current work around is to use Firefox, but I would realy like ot resolve this issue and get Safari running as it should. I have used Appllejack, Cocktail, and Disc Utility at various times to clean caches and reset permissions, but nothing seems to work. Does anyone have any solutions to resolve this problem? At this point I'm scratching my head.....

Posted on Aug 30, 2013 10:05 AM

by Carolyn Samit,Solvedanswer
Carolyn Samit Carolyn Samit
Level 10 (122,600 points)
Apple Music
A:

Thomas ...

 

Third party cache cleaning utilities are overkill on a Mac and can often cause problems.

 

Your Mac runs maintenance in the background for you >  Mac OS X: About background maintenance tasks

 

 

Open the Finder. From the Finder menu bar click Go > Go to Folder

 

Type or copy paste the following:

 

~/Library/Safari/Downloads.plist

 

Click Go then move the Downloads.plist file to the Trash.

 

Now empty the Safari cache.

 

Back to Safari. Empty the cache by pressing Command + Option + E

 

 

Quit and relaunch safari to test.

Posted on Aug 30, 2013 12:28 PM

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Thomas Schellenberg

Q: .dmg & .zip files won't download in Safari

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  • Helpful answers

  • by Carolyn Samit,Solvedanswer

    Carolyn Samit Carolyn Samit Aug 30, 2013 12:28 PM in response to Thomas Schellenberg
    Level 10 (122,600 points)
    Apple Music
    Aug 30, 2013 12:28 PM in response to Thomas Schellenberg

    Thomas ...

     

    Third party cache cleaning utilities are overkill on a Mac and can often cause problems.

     

    Your Mac runs maintenance in the background for you >  Mac OS X: About background maintenance tasks

     

     

    Open the Finder. From the Finder menu bar click Go > Go to Folder

     

    Type or copy paste the following:

     

    ~/Library/Safari/Downloads.plist

     

    Click Go then move the Downloads.plist file to the Trash.

     

    Now empty the Safari cache.

     

    Back to Safari. Empty the cache by pressing Command + Option + E

     

     

    Quit and relaunch safari to test.

  • by Linc Davis,

    Linc Davis Linc Davis Aug 30, 2013 7:32 PM in response to Thomas Schellenberg
    Level 10 (208,000 points)
    Applications
    Aug 30, 2013 7:32 PM in response to Thomas Schellenberg

    Back up all data, then uninstall "Speed Download" according to the developer's instructions.

       
    Other system modifications that can cause this kind of problem are "iGetter" and "TVU Player." If none of those is installed, then proceed as below.
       

    From the Safari menu bar, select

      

    Help ▹ Installed Plug-ins

      

    Besides the following, what plugins are listed?

     

    • iPhotoPhotocast
    • Java
    • QuickTime
    • Shockwave Flash
    • WebKit built-in PDF

  • by Thomas Schellenberg,

    Thomas Schellenberg Thomas Schellenberg Aug 31, 2013 12:11 PM in response to Linc Davis
    Level 1 (80 points)
    Aug 31, 2013 12:11 PM in response to Linc Davis

    Hello Linc,

     

    I don't have Speed Download installed nor do i use iGetter or TVU Player.

     

    As for plug-ins, here is what I have:

    Citrix Online Web Deployment Plugin 1.0.0.94

    DivX Web Player

    Flip4Mac Windows Media Plugin

    Google Talk Plugin

    Google Talk Plugin Video Accelerator

    Google Talk Plugin Video Renderer

    iPhotoPhotocast

    Java Applet Plug-in

    LogMeIn Plugin 1.0.0.497

    QuickTime Plug-in 7.6.6

    Shockwave Flash

    Shockwave for Director

    Silverlight Plug-In

    WebEx General Plugin Container

    WebEx64 General Plugin Container

    WebKit built-in PDF

     

    Any additional thoughts?

  • by Thomas Schellenberg,

    Thomas Schellenberg Thomas Schellenberg Aug 31, 2013 12:18 PM in response to Carolyn Samit
    Level 1 (80 points)
    Aug 31, 2013 12:18 PM in response to Carolyn Samit

    Hello Carolyn,

     

    Thanks for the directions, they are most appreciated.

     

    Here's the thing: when I do as instructed to arrive at the correct file folder the response is "folder can't be found". I searched in the Admin account as well as my own (both have Admin Privileges) and its not turning up at all. Same for a seach of just "Downloads.plist"

     

    I not sure what I'm missing re: a simple seach querey. I would expect it to pop up but such is not the case. Any thoughts?

  • by Thomas Schellenberg,Helpful

    Thomas Schellenberg Thomas Schellenberg Aug 31, 2013 12:25 PM in response to Thomas Schellenberg
    Level 1 (80 points)
    Aug 31, 2013 12:25 PM in response to Thomas Schellenberg

    Hello Carolyn,

     

    A quick update--Although the file and path didn't show up using either spotlight or the finder as you instructed, when I used Houda Spot it located the file immediately. I was able to quickly navigate to it, delete it, and continue on per your instructions.

     

    Then went and found a recent attempt at a .dmg file that wouldn't download before and it worked perfectly. Many thanks!!

     

    Thomas

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Aug 31, 2013 12:38 PM in response to Thomas Schellenberg
    Level 10 (122,600 points)
    Apple Music
    Aug 31, 2013 12:38 PM in response to Thomas Schellenberg

    You're welcome