MP213
Level 1 (0 points)

Q: Trying to upgrade iCloud storage

I just received my iCloud upgrade email.  However, when I go to the iCloud options from my iPhone, iPad, or Mac, the $40 option is selected, but "next" or "buy" is grayed out.  I can only select the $100 or $20 options.  Am I missing something?

 

Thanks!

Mark P.

Posted on Aug 30, 2013 10:42 AM

by randers4,Solvedanswer
randers4 randers4
Level 9 (62,891 points)
A:

If you click on Downgrade Options and see that your 20GB plan is checked under "Choose a different plan to use when your current plan ends on 9/30/13", you should be all set as you have selected 20GB as your different plan (rather than the free 5GB plan which it would have downgraded to had you done nothing).

 

You could also probably call the Apple online store to confirm that the purchase went through (1-800-MYAPPLE if you're in the U.S.).

Posted on Aug 30, 2013 1:33 PM

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MP213

Q: Trying to upgrade iCloud storage

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  • Helpful answers

  • by randers4,

    randers4 randers4 Aug 30, 2013 12:18 PM in response to MP213
    Level 9 (62,891 points)
    Aug 30, 2013 12:18 PM in response to MP213

    If you are a former MobileMe subscriber and want to purchase your current plan, see the instructions under "How do I purchase my current plan" here: http://support.apple.com/kb/HT5527.

  • by MP213,

    MP213 MP213 Aug 30, 2013 1:05 PM in response to randers4
    Level 1 (0 points)
    Aug 30, 2013 1:05 PM in response to randers4

    Thank you for your reply.

     

    Those instructions were the exact ones I was trying.  This is what I get...Screen Shot 2013-08-30 at 1.02.24 PM.png

    Notice that the "next" button is grayed out.  Same thing with the "buy" button on my iOS devices.  I am signed in and able to see my current usage, etc.  Any other suggestions?

     

    Thanks!

  • by randers4,

    randers4 randers4 Aug 30, 2013 1:12 PM in response to MP213
    Level 9 (62,891 points)
    Aug 30, 2013 1:12 PM in response to MP213

    Click Downgrade Options on the lower left, enter your Apple ID and click Manage, then click 20GB at the top and click Done.

     

    I know...it isn't very intuitive.

  • by MP213,

    MP213 MP213 Aug 30, 2013 1:26 PM in response to randers4
    Level 1 (0 points)
    Aug 30, 2013 1:26 PM in response to randers4

    Just wondering... If it says "Current Plan," maybe it already worked?  I never got a conformation email for the upgrade, so maybe that's my confustion. 

     

    My apple ID account does say I'm currently on the 20 gig for $40.  I guess I'm ok.

     

    Thanks for your help and suggestions!

    Mark P.

  • by randers4,Solvedanswer

    randers4 randers4 Aug 30, 2013 1:33 PM in response to MP213
    Level 9 (62,891 points)
    Aug 30, 2013 1:33 PM in response to MP213

    If you click on Downgrade Options and see that your 20GB plan is checked under "Choose a different plan to use when your current plan ends on 9/30/13", you should be all set as you have selected 20GB as your different plan (rather than the free 5GB plan which it would have downgraded to had you done nothing).

     

    You could also probably call the Apple online store to confirm that the purchase went through (1-800-MYAPPLE if you're in the U.S.).

  • by MP213,

    MP213 MP213 Aug 30, 2013 1:47 PM in response to randers4
    Level 1 (0 points)
    Aug 30, 2013 1:47 PM in response to randers4

    I just got off the phone with Apple (thank you for suggesting that!)... They said I had purchased the upgrade almost a year ago and that the 20 gig for $40 is my current option and will be automatically renewed anually.  I couldn't select it because I was already paying for it.  So I guess I'm good to go!

     

    Thanks again!

    Mark P.

  • by randers4,

    randers4 randers4 Aug 30, 2013 2:00 PM in response to MP213
    Level 9 (62,891 points)
    Aug 30, 2013 2:00 PM in response to MP213

    You're welcome.  Glad they were able to clarify that for you.