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Helpful answers
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Aug 31, 2013 11:40 AM in response to OSS-117by matt00,Hey OSS-117,
Thanks for the question. I understand you are having issues with your iPod shuffle. Let's reset your iPod to isolate the issue further, the following article outlines how to do so:
http://support.apple.com/kb/HT1655
If you continue to have issues, refer to this article:
iPod shuffle troubleshooting and service FAQ
http://support.apple.com/kb/TS1412
Thanks,
Matt M.