6 Replies Latest reply: Sep 2, 2013 1:21 PM by ffiti
WendyLeone Level 1 Level 1 (0 points)

Can't play previously purchased songs. Get error code "Can not play song as the origninal file can't be found". The computer is authorized. When the song is located again on iTunes store and tried to play get the same error code.


MacBook Pro
  • 1. Re: Problem playing purchased song
    WendyLeone Level 1 Level 1 (0 points)

    More information about above problem.........having this problem after updating itunes. All the songs in question played just find prior to the update.

  • 2. Re: Problem playing purchased song
    ffiti Level 3 Level 3 (660 points)

    iTunes can't find the physical music file on your computer, and without that music file, iTunes can't play it. You need to tell iTunes where that file is.

  • 3. Re: Problem playing purchased song
    WendyLeone Level 1 Level 1 (0 points)

    When I go to the itunes store and go to purchases when I select the songs I am having problems with I get the same error message from the itunes store itself. I thought I could just redown load them but itunes can't locate the original on its own site either. And it is only some songs, not all of them.

  • 4. Re: Problem playing purchased song
    WendyLeone Level 1 Level 1 (0 points)

    How do I find out where the files are and how do I tell itunes where the files are? Why are only some of the songs affected? Wouldn't they all be stored together in the same place?

  • 5. Re: Problem playing purchased song
    ffiti Level 3 Level 3 (660 points)

    I don't understand this.

  • 6. Re: Problem playing purchased song
    ffiti Level 3 Level 3 (660 points)

    Use Spotlight search or some other means to find the missing files on your computer. When you double-click on one of the affected items in iTunes, iTunes will tell you something like "this item could not be played because the original file could not be found," and will give you the option to locate the file. Select that option and select the file that you found earlier using Spotlight.

    Why are only some of the songs affected? Wouldn't they all be stored together in the same place?

    All your iTunes items are indeed stored together, but for some reason or another, they got messed up and some of the files got misplaced. Thus iTunes can't find those files.