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pages app crashing

1581 Views 39 Replies Latest reply: Feb 10, 2014 4:17 PM by Sam Katz1 RSS
  • sberman Level 7 Level 7 (23,705 points)
    Currently Being Moderated
    Sep 1, 2013 1:49 PM (in response to Cara)

    Rereading the entire thread above, I have to wonder if the sites you mention that crash in Safari (both the Apple site that provides Pages info as well as gmail) are crashing in Safari on your iPad or on your Mac.

     

    If Safari as well as Pages crash on your iPad, try resetting it.  Simply hold the on/off and home buttons together for about 10 seconds till the Apple logo appears.

  • sberman Level 7 Level 7 (23,705 points)
    Currently Being Moderated
    Sep 1, 2013 2:19 PM (in response to Cara)

    I'm wondering if it is just a coincidence about those Safari crashes occurring on the same iPad that has the Pages issue.

     

    Would you consider doing Settings > Safari > Clear History and Settings > Safari > Clear Cookies and Data to see if that helps?

  • Demo Level 9 Level 9 (73,760 points)
    Currently Being Moderated
    Sep 1, 2013 6:05 PM (in response to Cara)

    What other documents do you have in the Pages app? Where did you download these documents from? If you have multiple documents in there, one of those files could be the culprit - or at least that would make sense to me. This will take some time and work, but you can give it a try.

     

    Log into your iCloud.com account on the Mac but don't open Pages on the Mac - if you have the Pages app. Click on the Pages icon in iCloud. Download all of the the documents from iCloud onto the Mac and then delete them from iCloud.com. Include the tutorial file in this experiment. Download it and delete it from iCloud. Close the browser, quit Pages completely on the iPad again, restart your iPad and then try launching Pages on the iPad again.

     

    If Pages opens without crashing, then I assume that one of the files is corrupt. You can try opening them one at a time on the Mac - or uploading them to iCloud again one at a time and just keep trying Pages on the iPad as you go along. When the app crashes again, you can assume that the last file that you uploaded is the corrupt app.

  • Demo Level 9 Level 9 (73,760 points)
    Currently Being Moderated
    Sep 2, 2013 5:47 AM (in response to Cara)

    That's why I am suggested that you remove all of the documents from Pages using iCloud and then start the app "fresh".  You don't have to open the documents on the Mac, just download them into a folder on the desktop in order to clear everything out of Pages. You do have to turn iCloud on with Pages in the settings in Settings>Pages>Use iCloud>On so that all of the files that you have in the Pages app will upload to iCloud.

     

    Then you can go into iCloud.com, download them all so that you have copies of the files on the Mac and then delete them from iCloud. If the documents are just test files and you don't really need them, then don't even download them, just delete them in iCloud.com.

     

    What are these "test" documents that you are talking about. You can only open certain files types in Pages. You can open Pages documents and .doc and .docx files. We're you trying to open another file type?

  • Demo Level 9 Level 9 (73,760 points)
    Currently Being Moderated
    Sep 2, 2013 8:02 AM (in response to Cara)

    Cara wrote:

     

    I don't want this app damaging any of my files.  Does that make sense?  And when I logged into iCloud on my Mac via safari, there were no documents to delete.  It was empty.

    It makes perfect sense now. I didn't know if you were trying to open documents,nest that you had already tried to save into Pages from an email, or creating your own docs, or whatever. That is what I was trying to determine.

     

    It also makes sense that you have no files in iCloud.com now that you have explained what you were doing.

     

    You have deleted the app and reinstalled it, you have reset all settings on the iPad, you have closed all apps and you have reset the iPad itself (hold downing on the sleep and home buttons) numerous times and none of that is working.

     

    I just can't think of any good reason why the app keeps crashing on you unless something in the iOS software is corrupt now and I certainly have no idea what that would be. If Pages was corrupt when you downloaded it the first time, then after having downloaded it again a couple of times, it would make no sense that the download keeps getting corrupted.

     

    I am stumped now. The last thing that you can try - or the last thing that I can think of now - would be to backup your iPad, restore to factory settings, and then restore from the backup. I would delete Pages again before restoring and download it again after you are finished restoring. This takes some time to do, but if you you so it correctly, you won't lose anything at all. I restored my iPad software recently and it cleared up the issues that I was experiencing.

  • Demo Level 9 Level 9 (73,760 points)
    Currently Being Moderated
    Sep 2, 2013 1:25 PM (in response to Cara)

    I'm sorry that you had to go through all of this with Pages and Safari. I have no problems with Pages whatsoever.

     

    If gmail still crashes the iPad, I think that there is still something wrong on the iPad. If you restored to factory settings and then restored your backup, there could be a problem with the backup.

     

    If you restored as new and did not use the backup, and you are still crashing on the gmail website, you might want to consider making an appointment at an Apple Store and ask the Apple Geniuses to evaluate the iPad.

     

    QuickOffice Pro HD and Documents to Go Premium seem to get a lot of good reviews.

    http://appadvice.com/appguides/show/best-ipad-word-processors

  • sberman Level 7 Level 7 (23,705 points)
    Currently Being Moderated
    Sep 2, 2013 2:08 PM (in response to Cara)

    Here's how to check your AppleCare coverage:

    https://selfsolve.apple.com/agreementWarrantyDynamic.do

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