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HT1595: Apple TV (1st generation): Troubleshooting wireless connections

Learn about Apple TV (1st generation): Troubleshooting wireless connections

HT1595 My date and time are not setting up on my Apple TV

1266 Views 1 Reply Latest reply: Sep 3, 2013 9:23 AM by Winston Churchill RSS
Stacyfromak Calculating status...
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Sep 2, 2013 8:24 PM

We are having trouble connecting our new Apple TV 3 to our wireless.  When it gets to date and time it will not connect.  Any suggestions on what to do?

Apple TV 3
  • Winston Churchill Level 10 Level 10 (81,665 points)

    Welcome to the Apple Community.

     

    Assuming this is not the first time you have used your Apple TV

     

    1. You might try restarting the Apple TV by removing ALL the cables for 30 seconds.
    2. Also try restarting the router. (Also try removing it’s power cord for at least 30 seconds)
    3. If the problem persists, try a restore, you may want to try the previous procedures several times before doing this.
    4. If restoring from the Apple TV doesn't help, try restoring from iTunes using a USB cable.

     

    If this is a new Apple TV, in addition to trying the above, it may also be that your network router is not allowing access to the timeserver, check that your router allows access over port 123.

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