13 Replies Latest reply: Dec 29, 2013 3:53 PM by Jamie_MI
TimsApple Level 1 Level 1 (0 points)

I was writing an email and added a few photos from my iPad photos album by using Copy, then Paste. Suddenly the screen froze white, except for the Forward, Trash, etc icons in a grey header across the top.

 

I cannot get Mail to respond or leave this "white" page.

 

I've tried opening another app, shutting down the Mail app by pressing the icon for a few seconds when in the bottom of the page with the red 'no entry' blob showing, I've tried a master reset by holding the buttons for 10 sec etc, all to no avail.

All other apps work fine, but Mail when relaunched just has this 'white' page showing again. If I send an email to the iPad, you get the 'ping' and the unread number show on the Mail icon, I cannot get past the white page to use Mail. It has effectively frozen the Mail app.

 

Any advise gratefully received.


iPad 2, iOS 5.1.1