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Macbook Air SSD failure?

44633 Views 421 Replies Latest reply: Dec 7, 2013 7:46 AM by ThisJohn RSS Branched to a new discussion.
  • Gregs67 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 25, 2013 9:32 AM (in response to ksatterwhite)

    My SSD failed one month out of warranty in Juli 2013

    After my mac was frozen I turned off the PC , but it don´t wake up again.

    I have boot with an external drive and I can't see the SSD in the system.

    Apple support told me to do a firmware update, when I start the update but it says I don´t need it!

    I don´t know what I can do now!

  • abhishekappleus Calculating status...
    Currently Being Moderated
    Aug 28, 2013 2:23 AM (in response to ksatterwhite)

    Even i faced the same problem yesterday. My mac book air 13 inch was in sleep mode. As i opened the laptop my mac got froze. I restart it and was displaying the flashing question folder. My warranty got expired on 1st August 2013. Had got previous year from India. Just 28 days after warranty my ssd failed and lost my vital data.

    Didn't expected this from mac. Can't trust on saving data on laptop HDD.

  • stevenfrombrownsburg Level 2 Level 2 (340 points)
    Currently Being Moderated
    Aug 29, 2013 7:47 AM (in response to abhishekappleus)

    Chalk up another SSD failure.  I am nearly three months out of the original warranty, but did have the foresight to purchase the Apple Care plan.  I am currently outside my (semi) local Apple store awaiting my 11:30 appointment with the Apple Technician.  Probably looking at the same SSD replacement (hopefully they have the part in stock). 

     

    Not really worried about losing any data.  Since I only have a 128GB SSD, I keep most of my data (including all important data) on an external 500GB drive, and all of my music on the cloud (iTunes Match to the rescue).

     

    Pretty sure the rest of the MBA is okay, since I am using Safari from the recovery menu to read the boards... speaking of which, it's a good thing I had the foresight to burn a Mountain Lion install disc when I upgraded from Lion.  Since the SSD is not available, I was able to use my install disc to boot from (external USB SuperDrive).  Even the recovery partition is not visible to Disk Utility.  Yeah, I realize a complete flash memory failure would do that... 

  • gloostar Calculating status...
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    Sep 3, 2013 5:03 PM (in response to ksatterwhite)

    I believe that we have to elevate this issue (frozen SSD)

     

    1. average life span of SSD is much longer than 2 years.

     

    2. this is NOT rare case

     

    3. mostly found in a specific model: 2012 MBA & toshiba SSD

     

    conclusion: this is apparent defect. Apple should provide free extended warranty or free recall for all 2012 MBA Models.

  • PlotinusVeritas Level 6 Level 6 (13,685 points)
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    Sep 3, 2013 6:06 PM (in response to gloostar)

    It is inappropriate to draw spurious conclusions and conjectures from posts on a board where people with problems come for resolution.

     

    It is post-fact, a well established position that there is absolutely no "2012 SSD issue".  In fact a SSD failure (either Toshiba or Samsung as used in the Air) is an extremely rare occurrence.

     

    As pertains a fault here or there, one doesnt draw conclusions from a Hospital waiting room (for problems) that "havoc is afoot" nor should you falsely presume any "issue" on a board (here) where people come for resolution about a possible problem or occurrence.

     

    Be kind and please abstain from same.

  • gloostar Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 3, 2013 6:18 PM (in response to PlotinusVeritas)

    I admit that I didn't provide evidence for generalization of the issue.

     

    however, i found that around 10 MBA users in an online community where I am belong recently report the same issue. Yes, all 10 cases are from 2012 mba with toshiba ssd.

     

    this community is korean website, so i will post survey about this issue in english on this site and back again with concrete evidence.

     

    Thanks :)

  • aussieinsf Calculating status...
    Currently Being Moderated
    Sep 3, 2013 8:31 PM (in response to gloostar)

    It's only another sample size of 1 but our failed SSD (see post above) was also a Toshiba 2012. Unscientifc yes, but multiple complete failures of a major component like SSD appearing on this thread in a short space of time is a red flag for this type of reliable component. Of course Apple can disprove me anytime by publishing its internal failure rate data for this component

  • gmutlu Calculating status...
    Currently Being Moderated
    Sep 3, 2013 8:58 PM (in response to aussieinsf)

    One more disappointed 2012 MacBook Air user here. Failed on 14th month today. I thought Apple was different than others. But they aren't. SSDs have more than a year of warranty and it is Apple's problem to solve an issue caused by a part didn't last as long as expected.

  • William Kucharski Level 6 Level 6 (14,405 points)
    Currently Being Moderated
    Sep 4, 2013 3:59 AM (in response to gmutlu)

    gmutlu wrote:

     

    One more disappointed 2012 MacBook Air user here. Failed on 14th month today. I thought Apple was different than others. But they aren't. SSDs have more than a year of warranty and it is Apple's problem to solve an issue caused by a part didn't last as long as expected.

     

    Why do you say that about SSDs?

     

    Toshiba's warranty on SSDs of the type used in the MBA is "1 year (from date of purchase.)"

     

    http://storage.toshiba.com/ProductDatasheet.aspx?product=THNSNF

  • LowLuster Level 6 Level 6 (11,795 points)
    Currently Being Moderated
    Sep 4, 2013 4:06 AM (in response to William Kucharski)

    The manufacturer of all parts used in a complete systems void all warranties they may offer and leave that up to the makers of the systems.

    So the Toshiba warranty is invalid. That warranty is for Retail items not OEM products. Especially because the SSDs used in Apple notebooks that only come with a SSD, the Air and Retina models, are of a special design to fit into the case Apple uses for those model notebooks. Toshiba and any other SSD manufacturer that Apple may use do not sell those specially designed drives to the general public.

    William Kucharski wrote:

     

    gmutlu wrote:

     

    One more disappointed 2012 MacBook Air user here. Failed on 14th month today. I thought Apple was different than others. But they aren't. SSDs have more than a year of warranty and it is Apple's problem to solve an issue caused by a part didn't last as long as expected.

     

    Why do you say that about SSDs?

     

    Toshiba's warranty on SSDs of the type used in the MBA is "1 year (from date of purchase.)"

     

    http://storage.toshiba.com/ProductDatasheet.aspx?product=THNSNF

  • William Kucharski Level 6 Level 6 (14,405 points)
    Currently Being Moderated
    Sep 4, 2013 4:16 AM (in response to LowLuster)

    Yes, I know that.

     

    The original poster said that the SSD had a warranty longer than one year, and I was showing them that in fact it too only had a one year warranty at retail.

  • lyle s Calculating status...
    Currently Being Moderated
    Sep 4, 2013 7:55 AM (in response to ksatterwhite)

    Hello All,

     

    My 9-month old MBA SSD also failed and would only boot to the progress bar. Unable to partition the disk. Apple is replace the HD, but over a week later just told me that there's a shortage of SSDs and have no timeframe on when they'll actually fix and ship my MBA back to me.

  • PlotinusVeritas Level 6 Level 6 (13,685 points)
    Currently Being Moderated
    Sep 4, 2013 2:08 PM (in response to gmutlu)

    I forward, correctly, that this board is a magnet for those with problems that come here for resolution of a problem. As it is designed to be.

     

    That you can find "10 posters on another board with a failed SSD Toshiba" is not surprising. Nor does same constitute an issue with the Air whatsoever out of countless endless 100's of 1000s of Airs out there.

     

    distinctions should be made between the use of the term "issue" :

     

    A: "I have an issue with X part which failed, and so does Bob, and Suzy"

     

    B;  "X product has an issue with X part inside (in general)"

     

    To forward from 10 people, or 20 people which constitute A, ....that this someone also posits B, or implies B is false.

     

     

    There is no parameter set in stone for B on any product made.

     

    Suffice to say as per the SSD reported by an extremely limited number of people its certainly MORE than 1, and FAR FAR LESS than  0.2% of total product (200,00  ~ 300,000 +)

     

     

    As such demanding 100% absolute perfection in 300,000+ highly (incredibly so) complex products is beyond the pale unrealistic.

     

    If a 500 Million dollar satellite put together by the finest international minds on earth can burn up in Mars re-entry due to an insane mistake of a software line of code (as was the case a few years ago), ...........then maybe some REALISTIC PERSPECTIVE should be shed in the arena of incredibly complex computers covered by Apple with #1 customer service.

     

     

     

     

  • PlotinusVeritas Level 6 Level 6 (13,685 points)
    Currently Being Moderated
    Sep 4, 2013 2:19 PM (in response to ksatterwhite)

    No, you didnt do any such thing

     

    Some however jump to conclusions on a board where people come for problems.

     

     

    I love my Air too, Ive owned 3 of them.  Anything can fail on any computer, theyre all complex, but Apple is #1 in cust. service, and the Air is very robust indeed.

     

    Air is only second after the mac mini online in very high resale value out of ALL computers put together, theres a good reason for that.

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