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Sep 4, 2013 7:21 AM in response to tiffanie424by judysings,Hi tiffanie424,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iPod troubleshooting basics and service FAQ
http://support.apple.com/kb/TS1382
Cheers,
- Judy
