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please help me!!

278 Views 12 Replies Latest reply: Sep 4, 2013 9:43 AM by varjak paw RSS
ilove.perspolis Calculating status...
Currently Being Moderated
Aug 28, 2013 1:20 PM

Hi
I bought my iPhone 5 from Iran. A few months ago I was faced with a (no sim) problem and
Restore the iPhone but got the error (-1) come across
Can I by a friend of mine in Germany.
  I send my phone to the Apple store?
Thank you ...

iPhone 5, iOS 6.1.4
  • Templeton Peck Level 9 Level 9 (57,695 points)
    Currently Being Moderated
    Aug 28, 2013 1:23 PM (in response to ilove.perspolis)

    iPhones are not sold in Iran.  Therefore you must find out what country it was first sold in and take the phone to that country for service.

     

    Can I by a friend of mine in Germany.

     

    Is your friend for sale?

  • varjak paw Level 10 Level 10 (167,195 points)
    Currently Being Moderated
    Aug 28, 2013 1:42 PM (in response to ilove.perspolis)

    You may have purchased the iPhone in Iran, but it was from some unauthorized dealer. Apple has not released the iPhone in Iran, so any iPhone you purchased was originally sold in another country. You would have to learn what country the iPhone was originally sold in and either take the iPhone there or send it to someone you know there to get it serviced by Apple.

     

    Regards.

  • Templeton Peck Level 9 Level 9 (57,695 points)
    Currently Being Moderated
    Aug 28, 2013 1:47 PM (in response to ilove.perspolis)

    ilove.perspolis wrote:

     

    Not. I bought from Iran

     

    But you didn't buy it from an authorized iPhone dealer because there are none in Iran.  So again..find out the coutnry of origin and take it that country for service.

  • varjak paw Level 10 Level 10 (167,195 points)
    Currently Being Moderated
    Sep 4, 2013 8:58 AM (in response to ilove.perspolis)

    No. Apple does not accept shipments from other countries. Again, you will need to send the iPhone to someone you know in Canada who could take or send the iPhone to Apple and then ship it back to you.

     

    Regards.

  • FelipeV Level 5 Level 5 (4,340 points)
    Currently Being Moderated
    Sep 4, 2013 8:59 AM (in response to ilove.perspolis)

    ilove.perspolis wrote:

     

    Bought my iPhone from Canada.and Send to Iran

    Can I post apple store in Canada?

    No. Apple will not accept international shipments. You must send it to a friend in Canada and he will have to atke it to an Apple store for service.

  • FelipeV Level 5 Level 5 (4,340 points)
    Currently Being Moderated
    Sep 4, 2013 9:25 AM (in response to ilove.perspolis)

    You cannot get warranty (or any other service , for that matter) on a "canadian" iPhone in Germany. The warrany is NOT international.

  • Templeton Peck Level 9 Level 9 (57,695 points)
    Currently Being Moderated
    Sep 4, 2013 9:31 AM (in response to ilove.perspolis)

    ilove.perspolis wrote:

     

    The problem is that i haven't friend in canada!!

    My friends live in germany! :(

     

    Then you shouldn't have bought a Canadian phone.

  • varjak paw Level 10 Level 10 (167,195 points)
    Currently Being Moderated
    Sep 4, 2013 9:43 AM (in response to ilove.perspolis)

    ilove.perspolis wrote:

     

    The problem is that i haven't friend in canada!!

    My friends live in germany! :(

     

    Then you will have to pay some unauthorized shop for repairs. You will not be able to get support from Apple unless you travel to Canada yourself.

     

    There's nothing more we can tell you.

     

    Regards.

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