HT203527: Get help using iCloud storage

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Ana Sky
Level 1 (0 points)

Q: Storage issues

I am trying to download application updates and I am getting a message that says that I don't have enough storage, even though I upgraded to the largest iCloud storage plan. I have already reset the IPad and see no change. Help!

iPad (4th gen) Wi-Fi + Cellular, iOS 6.1.4

Posted on Sep 4, 2013 12:56 PM

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Ana Sky

Q: Storage issues

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  • by randers4,

    randers4 randers4 Sep 4, 2013 1:02 PM in response to Ana Sky
    Level 9 (62,891 points)
    Sep 4, 2013 1:02 PM in response to Ana Sky

    The message is probably referring to a lack of free space on your iPad, not your iCloud account.  (Adding storage in iCloud does not free up space on your iPad.)

     

    To check the free space available on your iPad go to Settings>General>Usage and check the Available space shown at the top.

  • by Ana Sky,

    Ana Sky Ana Sky Sep 4, 2013 1:12 PM in response to randers4
    Level 1 (0 points)
    Sep 4, 2013 1:12 PM in response to randers4

    It says 27.9 GB used, 0 available. My IPad has 32GB. How do you suggest I free up space more efficiently?

  • by randers4,Helpful

    randers4 randers4 Sep 4, 2013 1:20 PM in response to Ana Sky
    Level 9 (62,891 points)
    Sep 4, 2013 1:20 PM in response to Ana Sky

    One space hog is the camera roll.  If you have lots of photos and videos they are probably taking up lots of space.  Decide which ones you really want/need on your device, then import the rest to your computer and delete them from your iPad by following this guide: http://support.apple.com/kb/HT4083.

     

    Another area is large media files like movies, and a large music library.  Decide if you really need all of them on your iPad, then sync the ones you can live without using iTunes.  If you have a large music library and really want to be able to access all your music, you could also consider subscribing to iTunes Match (see http://www.apple.com/itunes/itunes-match/).

     

    You can also go through your iTunes sync settings and see if there are other things you have synced to your iPad that you may not need to access all the time.

     

    Also, if you purchased a large iCloud storage upgrade in the last 15 days thinking it would free up space on your iPad, you can contact the Apple online store and request a refund (1-800-MY-APPLE if you're in the U.S.).

  • by Ana Sky,

    Ana Sky Ana Sky Sep 4, 2013 1:30 PM in response to randers4
    Level 1 (0 points)
    Sep 4, 2013 1:30 PM in response to randers4

    Thank you so much!!!! Your reply really helped a lot!!!⭐

  • by randers4,

    randers4 randers4 Sep 4, 2013 1:33 PM in response to Ana Sky
    Level 9 (62,891 points)
    Sep 4, 2013 1:33 PM in response to Ana Sky

    You're welcome.