HT202649: If you can't sign in with two-step verification using your Apple ID
Learn about If you can't sign in with two-step verification using your Apple IDQ: Okay so I have 2 apple accounts. One is newer & one is my old one. The older one still has money from Itunes on it & when ... Okay so I have 2 apple accounts. One is newer & one is my old one. The older one still has money from Itunes on it & when I go to log it will not except my password. Then it asked me my date of birth & it says its incorrect. What do I do? more
-
All replies
-
Helpful answers
-
Sep 6, 2013 2:49 PM in response to donnieandjamie31by sheila_m.,Hey donnieandjamie31,
It sounds like you are not getting the email to reset your password. If you have a rescue email setup for your Apple ID, the reset password email will be sent there and not your Apple ID email address:
When you provide a rescue email address, all future security emails, such as password resets from iForgot, will be sent to the address provided.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
You might want to check your other email accounts for the password reset email, including their Spam folders. If you continue to have issues, please contact our Account Security Team:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.
