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MacBook Safari CRASHING when Gmail is open (30  times in 24 hours)

509 Views 6 Replies Latest reply: Sep 4, 2013 4:05 PM by Carolyn Samit RSS
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Sep 4, 2013 11:18 AM

MacBook crashed 30+ times just this morning while rtying to access Gmail on Safari.  Network fine.  Just Safari.  Software up to date.  Attempted restarting and shutting down and rebooting multiple times.  Very annoyed.

MacBook Pro with Retina display, iOS 6.1.4
  • Carolyn Samit Level 10 Level 10 (84,160 points)

    Hi ..


    Try troubleshooting extensions and third party plug-ins.


    From your Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that off if there are any installed. Quit and relaunch Safari to test. If that helped, turn extensions back on then uninstall one a time to test.


    If it's not an extensions issue, try troubleshooting third party plug-ins.


    Back to Safari > Preferences. This time select the Security tab. Deselect:  Allow all other plug-ins. Quit and relaunch Safari to test.


    If that made a difference, instructions for troubleshooting plugins here.



    If you cannot resolve the issue, the next time Safari crashes, copy and paste the entire crash report in your Reply. That should reveal what the problem is.

    Hang X with Mavericks!
  • Carolyn Samit Level 10 Level 10 (84,160 points)

    Open a Finder window. From the Finder menu bar click Go > Go to Folder


    Type or copy paste the following:




    Click Go then move the Cache.db file to the Trash.



    Launch Safari to test.

  • Carolyn Samit Level 10 Level 10 (84,160 points)

    You're welcome Anna. Glad that solved the problem for you 


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