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Jeremy Koss

Q: Cards not added to passbook

I have the correct apps that should add cards to passbook like Starbucks and Amtrak for example but the cards still dont show up in my passbook. how can i fix this?

iPhone 5, iOS 6.1.4

Posted on Jun 3, 2013 2:36 PM

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Q: Cards not added to passbook

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  • Helpful answers

  • by ckuan,

    ckuan ckuan Jun 3, 2013 3:23 PM in response to Jeremy Koss
    Level 7 (33,713 points)
    Jun 3, 2013 3:23 PM in response to Jeremy Koss
  • by Jeremy Koss,

    Jeremy Koss Jeremy Koss Jun 3, 2013 3:35 PM in response to ckuan
    Level 1 (0 points)
    Jun 3, 2013 3:35 PM in response to ckuan

    the passes arent being added to the passbook even though they should be. thats the major problem. that particular help page doesnt address that issue.

  • by ckuan,

    ckuan ckuan Jun 3, 2013 3:44 PM in response to Jeremy Koss
    Level 7 (33,713 points)
    Jun 3, 2013 3:44 PM in response to Jeremy Koss

    Maybe that app wasn't working.

    You can also click or tap this link to view the list in the iTunes Store: http://itunes.com/passbookapps.

  • by Jeremy Koss,

    Jeremy Koss Jeremy Koss Jun 3, 2013 3:50 PM in response to ckuan
    Level 1 (0 points)
    Jun 3, 2013 3:50 PM in response to ckuan

    i already have the cooresponding apps on my iphone. the passes just arent being added INTO the passbook.

  • by ckuan,

    ckuan ckuan Jun 3, 2013 3:59 PM in response to Jeremy Koss
    Level 7 (33,713 points)
    Jun 3, 2013 3:59 PM in response to Jeremy Koss

    Since it's a 3rd party app, did you visit app forum or write to the app developer?

  • by zACk,

    zACk zACk Jun 3, 2013 4:02 PM in response to Jeremy Koss
    Level 2 (240 points)
    Jun 3, 2013 4:02 PM in response to Jeremy Koss

    Are you sure there isnt a setting on the app to allow it to communicate with passbook?

  • by mpwolfe,

    mpwolfe mpwolfe Sep 5, 2013 5:33 AM in response to Jeremy Koss
    Level 1 (0 points)
    Sep 5, 2013 5:33 AM in response to Jeremy Koss

    I'm in the same boat – literally clicking "Add to Passbook" then clicking "Add" in the tp right after I see the "card" but they never show up.

  • by Kevin Grey,

    Kevin Grey Kevin Grey Sep 5, 2013 8:44 AM in response to Jeremy Koss
    Level 1 (20 points)
    Sep 5, 2013 8:44 AM in response to Jeremy Koss

    Having same issue. Just started. Was unable to update my card in passbook by pulling it downward. After that I tried deleting the app and card from passbook. Reinstalled and went through the motions and when I go to actually add/create the card it simply does not work. Nothing shows up in the passbook app. I have also tried transferring to a new card, still will not add to passbook, "card" can only be used from within the Starbucks app.

  • by janels,

    janels janels Sep 5, 2013 2:54 PM in response to Jeremy Koss
    Level 1 (0 points)
    Sep 5, 2013 2:54 PM in response to Jeremy Koss

    Same for me.  I went into the Passbook app and selected all the apps that are supposed to integrate with Passbook.  I downloaded each app and signed into each app--but the only one that gave me the option button to "add to passbook" was REI, which did get added.  I don't see that in any of the others, such as Delta, Target, etc.  At this point I have at least 10 apps that are supposed to be compatible, but only REI and Sephora will show up.

  • by ckuan,

    ckuan ckuan Sep 5, 2013 3:03 PM in response to janels
    Level 7 (33,713 points)
    Sep 5, 2013 3:03 PM in response to janels

    Since some did show up, maybe the others you have from 3rd party wasn't programmed correctly?

  • by janels,

    janels janels Sep 5, 2013 3:10 PM in response to ckuan
    Level 1 (0 points)
    Sep 5, 2013 3:10 PM in response to ckuan

    I guess that's the problem; I don't know any way to program the individual apps.  They are all the ones listed on Passbook as compatible. But there are no instructions. For instance, I downloaded the Delta app and signed in.  It shows a trip I have coming up, but doesn't show up in Passbook and the Delta app doesn't seem to give me any option to include it in PB.  I just don't understand how to affilliate them with PB unless there is a button in the app that asks if you want to do that.  REI is the only one I found with that "button".

  • by FelipeV,

    FelipeV FelipeV Sep 5, 2013 3:31 PM in response to janels
    Level 5 (6,723 points)
    iPhone
    Sep 5, 2013 3:31 PM in response to janels

    I have AA, Amtrak, Fandango, Walgreens, SPG, and AMEX. The all work; never had a problem since Passbook was launched.

     

    PS AMTRAK pushed an update today. Make sure all your apps are updated.

  • by ckuan,

    ckuan ckuan Sep 5, 2013 3:41 PM in response to janels
    Level 7 (33,713 points)
    Sep 5, 2013 3:41 PM in response to janels

    janels wrote:

     

    I guess that's the problem; I don't know any way to program the individual apps.  They are all the ones listed on Passbook as compatible. But there are no instructions. For instance, I downloaded the Delta app and signed in.  It shows a trip I have coming up, but doesn't show up in Passbook and the Delta app doesn't seem to give me any option to include it in PB.  I just don't understand how to affilliate them with PB unless there is a button in the app that asks if you want to do that.  REI is the only one I found with that "button".

    I don't mean you should/have to program them. I was saying those developers should test their PB apps properly.

    You should write them and ask for solution.

  • by janels,

    janels janels Sep 5, 2013 3:42 PM in response to FelipeV
    Level 1 (0 points)
    Sep 5, 2013 3:42 PM in response to FelipeV

    Well, I am totally stymied.  I have the Amex app and there is nowhere I can find in it to link it to PB.  All apps are updated constantly.