14 Replies Latest reply: Sep 5, 2013 3:42 PM by janels
Jeremy Koss Level 1 Level 1 (0 points)

I have the correct apps that should add cards to passbook like Starbucks and Amtrak for example but the cards still dont show up in my passbook. how can i fix this?


iPhone 5, iOS 6.1.4
  • 1. Re: Cards not added to passbook
    ckuan Level 7 Level 7 (21,515 points)
  • 2. Re: Cards not added to passbook
    Jeremy Koss Level 1 Level 1 (0 points)

    the passes arent being added to the passbook even though they should be. thats the major problem. that particular help page doesnt address that issue.

  • 3. Re: Cards not added to passbook
    ckuan Level 7 Level 7 (21,515 points)

    Maybe that app wasn't working.

    You can also click or tap this link to view the list in the iTunes Store: http://itunes.com/passbookapps.

  • 4. Re: Cards not added to passbook
    Jeremy Koss Level 1 Level 1 (0 points)

    i already have the cooresponding apps on my iphone. the passes just arent being added INTO the passbook.

  • 5. Re: Cards not added to passbook
    ckuan Level 7 Level 7 (21,515 points)

    Since it's a 3rd party app, did you visit app forum or write to the app developer?

  • 6. Re: Cards not added to passbook
    zACk Level 2 Level 2 (240 points)

    Are you sure there isnt a setting on the app to allow it to communicate with passbook?

  • 7. Re: Cards not added to passbook
    mpwolfe Level 1 Level 1 (0 points)

    I'm in the same boat – literally clicking "Add to Passbook" then clicking "Add" in the tp right after I see the "card" but they never show up.

  • 8. Re: Cards not added to passbook
    Kevin Grey Level 1 Level 1 (20 points)

    Having same issue. Just started. Was unable to update my card in passbook by pulling it downward. After that I tried deleting the app and card from passbook. Reinstalled and went through the motions and when I go to actually add/create the card it simply does not work. Nothing shows up in the passbook app. I have also tried transferring to a new card, still will not add to passbook, "card" can only be used from within the Starbucks app.

  • 9. Re: Cards not added to passbook
    janels Level 1 Level 1 (0 points)

    Same for me.  I went into the Passbook app and selected all the apps that are supposed to integrate with Passbook.  I downloaded each app and signed into each app--but the only one that gave me the option button to "add to passbook" was REI, which did get added.  I don't see that in any of the others, such as Delta, Target, etc.  At this point I have at least 10 apps that are supposed to be compatible, but only REI and Sephora will show up.

  • 10. Re: Cards not added to passbook
    ckuan Level 7 Level 7 (21,515 points)

    Since some did show up, maybe the others you have from 3rd party wasn't programmed correctly?

  • 11. Re: Cards not added to passbook
    janels Level 1 Level 1 (0 points)

    I guess that's the problem; I don't know any way to program the individual apps.  They are all the ones listed on Passbook as compatible. But there are no instructions. For instance, I downloaded the Delta app and signed in.  It shows a trip I have coming up, but doesn't show up in Passbook and the Delta app doesn't seem to give me any option to include it in PB.  I just don't understand how to affilliate them with PB unless there is a button in the app that asks if you want to do that.  REI is the only one I found with that "button".

  • 12. Re: Cards not added to passbook
    FelipeV Level 5 Level 5 (4,480 points)

    I have AA, Amtrak, Fandango, Walgreens, SPG, and AMEX. The all work; never had a problem since Passbook was launched.

     

    PS AMTRAK pushed an update today. Make sure all your apps are updated.

  • 13. Re: Cards not added to passbook
    ckuan Level 7 Level 7 (21,515 points)

    janels wrote:

     

    I guess that's the problem; I don't know any way to program the individual apps.  They are all the ones listed on Passbook as compatible. But there are no instructions. For instance, I downloaded the Delta app and signed in.  It shows a trip I have coming up, but doesn't show up in Passbook and the Delta app doesn't seem to give me any option to include it in PB.  I just don't understand how to affilliate them with PB unless there is a button in the app that asks if you want to do that.  REI is the only one I found with that "button".

    I don't mean you should/have to program them. I was saying those developers should test their PB apps properly.

    You should write them and ask for solution.

  • 14. Re: Cards not added to passbook
    janels Level 1 Level 1 (0 points)

    Well, I am totally stymied.  I have the Amex app and there is nowhere I can find in it to link it to PB.  All apps are updated constantly.