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My imac OS 10.8.4 keeps crashing and restarting "due to problem"

822 Views 7 Replies Latest reply: Sep 5, 2013 3:52 PM by mdee23 RSS
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Aug 27, 2013 8:06 PM

My imac running OS X 10.8.4, with the group update installed keeps crashing and restarting itself at various intervals and running different software each time. This last time, I tried to double check the 10.8.4 group update was installed, ran it and the install seemed to complete, but then upon restart, I still got the "your computer was restarted due to a problem" message. I also got this message when I restarted in safe mode - and I selected the restart from the apple menu.


Here is the latest Problem Report, below. Please let me know what additional information might be helpful to help figure this out. It's making it impossible to get any work done.


Interval Since Last Panic Report:  105 sec

Panics Since Last Report:          2

Anonymous UUID:                    270CC900-4997-818F-856D-36400CE38834



Tue Aug 27 19:58:01 2013

panic(cpu 3 caller 0xffffff80002b8655): Kernel trap at 0xffffff8000287cc1, type 13=general protection, registers:

CR0: 0x0000000080010033, CR2: 0x0000000102c100b0, CR3: 0x00000000082b5004, CR4: 0x00000000000606e0

RAX: 0xff7fff8008980dc0, RBX: 0xffffff80042d9d58, RCX: 0x00000000000105d6, RDX: 0x0000000000029417

RSP: 0xffffff80de363bf0, RBP: 0xffffff80de363c10, RSI: 0x000000002540be40, RDI: 0xffffff80037802e8

R8:  0xfffffffffffff000, R9:  0xffffff80088dddf8, R10: 0x0000000123470000, R11: 0x00000000ffffff00

R12: 0x00000000000105d6, R13: 0xffffff80042d3110, R14: 0xffffff80037802e8, R15: 0xffffff8002f78000

RFL: 0x0000000000010246, RIP: 0xffffff8000287cc1, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0x0000000102c100b0, Error code: 0x0000000000000000, Fault CPU: 0x3



Backtrace (CPU 3), Frame : Return Address

0xffffff80de363890 : 0xffffff800021d626

0xffffff80de363900 : 0xffffff80002b8655

0xffffff80de363ad0 : 0xffffff80002ce17d

0xffffff80de363af0 : 0xffffff8000287cc1

0xffffff80de363c10 : 0xffffff80002893a8

0xffffff80de363c30 : 0xffffff80002894e8

0xffffff80de363c70 : 0xffffff80002774d5

0xffffff80de363cd0 : 0xffffff800027c637

0xffffff80de363d00 : 0xffffff8000276524

0xffffff80de363d30 : 0xffffff80002759b0

0xffffff80de363d70 : 0xffffff800026737c

0xffffff80de363e60 : 0xffffff800026b0e0

0xffffff80de363e90 : 0xffffff8000235d03

0xffffff80de363ed0 : 0xffffff80005566d7

0xffffff80de363f40 : 0xffffff8000556479

0xffffff80de363f50 : 0xffffff80005e16aa

0xffffff80de363fb0 : 0xffffff80002ce9c3



BSD process name corresponding to current thread: fsck_hfs

Boot args: -x



Mac OS version:




Kernel version:

Darwin Kernel Version 12.4.0: Wed May  1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64

Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36

System model name: iMac12,1 (Mac-942B5BF58194151B)



System uptime in nanoseconds: 51576537420

last loaded kext at 3090633002:          1.8.9 (addr 0xffffff7f80e7e000, size 40960)

loaded kexts:          3.5.5          3.1.7          320.15          3.0.1          404          34          1.0.0d1          1.0.0d1          2.3.1          600.72.2          3.6.1b4          5.5.5          4.9.6          1.7          2.5.2          5.2.5          5.5.0          1.7          1.5          1.8          1.9          1.7          1.6          196.0.0          2.1          4.0.39          196.0.0          1.8.9          1.8.9          1.8.9          1.2.6          3.5.5          1.7          1.7.1          1.7.1          3.5.1          3.5.5          2.5.1          3.5.5          5.2.5          5.5.5          5.2.5          1.7.8          2.4.0          530.4          1.0.2b1          3.0          4.5.5          5.5.5          2.3.1          5.6.0          1.7          1.8.1          1.1          7          220.3          1.0.0d1          345          1.8          28.21          1.7          2.7.3          1.4          1.0

Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.5 GHz, 8 GB, SMC 1.71f22

Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620

Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620

Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380:

Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 0 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: ST3500418AS, 500.11 GB

Serial ATA Device: OPTIARC DVD RW AD-5690H

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2

USB Device: USB 2.0 Hub [MTT], 0x1a40  (TERMINUS TECHNOLOGY INC.), 0x0101, 0xfa130000 / 5

USB Device: ICEMOUSE2 USB Optical Mouse, 0x2222, 0x3114, 0xfa133000 / 9

USB Device: Macally ICEKEY Keyboard, 0x2222, 0x0014, 0xfa132000 / 10

USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 8

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

USB Device: DTZ-2100, 0x056a  (WACOM Co., Ltd.), 0x003f, 0xfd140000 / 5

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3

iMac, OS X Mountain Lion (10.8.4)
  • Linc Davis Level 10 Level 10 (107,540 points)

    Reinstall the original memory and see whether there's any improvement. Be careful not to touch the gold contacts. Clean them with a mild solvent such as rubbing alcohol. Aftermarket memory must exactly match the technical specifications for your model. Memory that is either slower or faster than specified may be incompatible.


    The Apple Hardware Test or Apple Diagnostics, though generally unreliable, will sometimes detect a fault. A negative test can't be depended on. Run the extended version of the test.

  • necronym Level 4 Level 4 (1,350 points)

    I was having a similar problem with shut downs and restarts.


    This is what solved my problem.


    Launch Disk Utility and choose to repair the file system.


    I had to restart my system and run disk utility from the recovery HD to repair my file system, but once done, the issue seems resolved.


    Hope this helps.

  • Appatight Level 1 Level 1 (30 points)

    How many RAM sticks do you have in there? 10.8 only needs 2GB of RAM so if you have 4GB or more across 2 sticks then just try running it with one stick at a time.


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