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iMac mid 2011 video card replacement

1322 Views 8 Replies Latest reply: Mar 12, 2014 5:20 AM by dzenox RSS
Gianna04 Calculating status...
Currently Being Moderated
Sep 5, 2013 2:44 PM

video card out on new iMac mid 2011 now what?

iMac (27-inch Mid 2011), iOS 6.1.4
  • rkaufmann87 Level 8 Level 8 (40,615 points)
    Currently Being Moderated
    Sep 5, 2013 2:50 PM (in response to Gianna04)

    I'm assuming you did not purchase AppleCare, if that is the case and the original 1 year warranty has expired then you can expect to take it into an Apple Store or AASP to have the video card replaced.  You didn't indicate how you know the video card has failed so it's a little tough to give you any more information than that.

     

    Also how could a 2011 iMac be considered new?

  • MichelPM Level 5 Level 5 (7,140 points)
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    Sep 5, 2013 3:00 PM (in response to rkaufmann87)

    There is a new GPU replacement program for mid  2011, 27 inch iMac models.

    If your iMac serial numbers end with certain letters, your iMac maybe eligible for a no cost replacement GPU.

    Contact either Apple directly at 1-800-MYAPPLE or contact your nearest Apple store and ask about this and make an apappointment at the Genius Bar to bring in your iMac if your iMac is eligible for the free GPU replacement.

     

    http://www.macrumors.com/2013/08/16/apple-initiates-graphic-card-replacement-pro gram-for-mid-2011-27-inch-imac/

     

    Good Luck

  • MichelPM Level 5 Level 5 (7,140 points)
    Currently Being Moderated
    Sep 5, 2013 3:06 PM (in response to Gianna04)

    iMacs have a varied history of various component failures within an initial 1-5 year period.

    Do you have or paid dor extended AppleCare before your first free year of AppleCare expired?

    You won't need it for the free GPU replacement if your iMac model is a 27 inch screen model with the qualifying serial numbers.

    If it does not qualify for a free GPU replacement and you do not have extended AppleCare, you will have to pay to have your iMac's GPU replaced.

    Sorry.

  • rkaufmann87 Level 8 Level 8 (40,615 points)
    Currently Being Moderated
    Sep 5, 2013 3:56 PM (in response to MichelPM)

    MichelPM wrote:

     

    There is a new GPU replacement program for mid  2011, 27 inch iMac models.

    If your iMac serial numbers end with certain letters, your iMac maybe eligible for a no cost replacement GPU.

    Contact either Apple directly at 1-800-MYAPPLE or contact your nearest Apple store and ask about this and make an apappointment at the Genius Bar to bring in your iMac if your iMac is eligible for the free GPU replacement.

     

    http://www.macrumors.com/2013/08/16/apple-initiates-graphic-card-replacement-pro gram-for-mid-2011-27-inch-imac/

     

    Good Luck

    That's right, I totally forgot about this program.

  • Themetris Calculating status...
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    Oct 12, 2013 8:50 AM (in response to MichelPM)

    The exact same thing happened to me last week. I read the article and my iMac's S/N indeed corresponds to the afflicted configurations, however the "genius bar" guy refused to offer a free GPU replacement. When I quoted the article and replacement program, he immediately disqualified it as an "unreliable source". Is this replacement programme only available in the US? I would appreciate a quick reply as I'm working towards a deadline and my iMac is unusable.

  • Allan Jones Level 7 Level 7 (29,585 points)
    Currently Being Moderated
    Oct 12, 2013 10:02 AM (in response to Themetris)

    Here is the Official Apple document on the issue:

     

    http://support.apple.com/kb/TS5167

     

    It is real but no mention of where the program is effective--in the past these have been world-wide. Unfortunately here seems to be a history of contract service providers outside N. America not responding properly to well-publicized Apple Repair Extension Programs.

     

    If you are dealing with a true Apple Retail Store, print out the above and hand it to the "genius." If the genius still meets you blank blank stares and droolling, demdnt to see the Manager.

     

    Be firm but persistent.

     

    If you give the community an idea of where you are (if outside N. Amercia) maybe someone familiar with Mac service in your region can offer some better advice.

  • dzenox Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 12, 2014 5:20 AM (in response to Gianna04)

    I own mid 2011 iMac which has same issue with graphic card.

     

    Can someone tell me is this program available for Europe, (Croatia or Bosnia & Herzegovina) ?

     

     

    Best regards,

     

    Dzenox

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