Currently Being ModeratedDec 8, 2012 5:11 PM (in response to nodems)
Try deleting all mail accounts (write down all settings for all accts) Then try using connection doctor one account at a time, test each as it completes, this should show the offender.
Currently Being ModeratedDec 8, 2012 8:06 PM (in response to sanjampet)
Thanks, I tried that several times, but it didn't work. Found a Charter tech on the phone who stuck with it until we found a solution. The solution, it turns out, was that for some strange reason, IMAP on my Apple Mail is incompatible with IMAP on Charter so the two were conflicting with each other. Apple Mail was actually keeping Charter Mail from sending or receiving email, and Charter mail was not allowing Apple Mail to connect. I had to change all my Apple Mail settings back to POP. Charter is going to be switching everything over to IMAP, so my situation actually served to alert them to something that they need to fix first. Frank even said he'd call me personally to let me know when it gets fixed. A lot of people bad-mouth Charter, but I almost always get good customer service.
Currently Being ModeratedDec 30, 2012 10:03 AM (in response to nodems)
I went to the apple store for the same issue. We spent over an hour messing with the settings for apple mail and - upon seeing your post - decided to try something different. If the two are not talking, we thought "why not try another mail program?" So we downloaded Thunderbird (from the makers of firefox) and installed in on our mac. We have had no problems since then getting our mail. It's unfortunate that Apple's program is not supported by Charter, but at least with Thunderbird we are not timing out or losing email. If you hear from Frank, it would be great if you could let the rest of us know so we can go back to apple mail. It's a nicer format in any case.
Currently Being ModeratedJan 1, 2013 6:30 PM (in response to mmezjohnson)
I may have spoken too soon. I had a good day of e-mails but now we are seeing the old issues again. Do you think change to a g-mail account would avoid this issue? We would still use Charter as our internet service, but the e-mail accounts would be gmail.com. or is there another free e-mail address that is better?
Currently Being ModeratedMar 6, 2013 9:31 AM (in response to nodems)
We have 4 Charter accounts that have worked fine for a long time. For the last couple of months we've been having same issues as you originally reported. Since Charter has switched to IMAP accounts, we tried changing two accounts to IMAP, but left the other 2 as POP accounts. They all have the exact same problems. Intermittantly receiving mail, Charter offline when we try and send mail. It may take all day to finally send mail, then sometimes people are getting more than one copy of mail. Problem receiving mail only happens on Charter accounts, iCloud account working. Using "take all accounts on line" doesn't change anything (even if I take them offline first.) Much time on the phone with Charter with no resolution. When we asked what's the next step, they said "there is no next." We also have been unable to sign in with Safari to email at Charter's website to access mail directly (couldn't sign in on Firefox or Chrome either). I did recently upgrade from Lion to Mountain Lion, so I don't know if that is a factor. I'm on a MacBook Pro, but we're having same problem on our other Apple computers.
Currently Being ModeratedMar 6, 2013 10:09 AM (in response to nodems)
Here's what Charter suggested I should do, but I have not had time to try it. I taked again and what they suggest is you cannot just change the settings from POP to IMAP, but to delete that account first and then change it.
According to the tech just switching the info around won't work. You have to delete and start from scratch. I have about 9 addresses and I didn't have time for that right now.
Settings: IMAP port 143 , SMTP port 25
Currently Being ModeratedMar 6, 2013 10:43 AM (in response to nodems)
Thanks for your quick reply. I didn't delete the old POP account, but I disabled it then created a new IMAP account. I think my husband deleted, then created new account. The IMAP port is 143 and SMTP is checked "use default ports (25, 465, 587). I tried custom port 25 with no difference. Do you know about whether SSL should be checked? It doesn't seem to help either way.
All the Charter accounts have a gray circle with triangle and exclamation point in the middle until it mysteriously and randomly will work for a bit. It will not receive mail when the circle is there. AOL, Gmail and iCloud accounts do not have this circle.
I was able to send from my iPad using Charter, but I don't know if that was one of those random moments.
Currently Being ModeratedSep 5, 2013 9:13 PM (in response to nodems)
I've been having exactly the same trouble with my Charter E-mail Accounts.
I first use two of my existing Charter E-mail Accounts (which I have never used in years!). Set them up in Apple Mail (Snow Leopard 10.6.8, on my MacPro 4.1) as POP Accounts!
They did work sometimes, but now I can only receive mail.
Set up a new Charter E-mail Account, and used that to Set Up in Apple Mail as IMAP Account. It does NOT work at all, period, either way.
I've been on the phone with Charter Tech Support many, many, many times, for many hours, but nobody has a clue. They tell me to check their webpage for Set Up, which I don't need because I've been through the Set-up Procedure so many times already.
Then they tell me to call Apple Tech Support, which I cannot afford.
So, now I'm back to using my old DreamHost E-mail Accounts, which work just fine, after their Tech Support helped me to resolve some issues. They had me open Terminal, then Keychain. I tried all three Keychain Methods, which resolved the issues with DreamHost E-mail.
I'm going to try setting up my G-mail Account in Apple Mail and see what happens .....
Currently Being ModeratedMar 18, 2014 2:36 PM (in response to vja4Him)
This is all on Charter.
I have tried everything and Charter has no clue.
Tried everything they suggested, went to the website and read everything, nothing works.
Mail will not recieve mail........UNLESS.
Do this test:
send yourself a test mail.
You won't be able to recieve it.
Open mail prefs > select the account you sent mail to
> go to advance tab
> check or uncheck use SSL
save changes to account and the mail shows up.
Try the above again and the mail won't show up until you go back into the account and do the opposite with the check box on SSL.
This is no solution as it is a pain but it shows a communication problem on the servers side.