6 Replies Latest reply: Mar 31, 2014 6:12 AM by Black Jock
Ganesan ma Level 1 Level 1 (0 points)

my phone unexpected shutdown


iPhone 4, iOS 6.1.2
  • 1. Re: unexpected shutdown
    wavymitch Level 2 Level 2 (400 points)

    Will it power back on?

  • 2. Re: unexpected shutdown
    Ganesan ma Level 1 Level 1 (0 points)

    Not yet power back

  • 3. Re: unexpected shutdown
    wavymitch Level 2 Level 2 (400 points)

    Try pressing and holding both the sleep wake/power button and the home button at the same time.

     

    See if you get it to power back up.

  • 4. Re: unexpected shutdown
    Ganesan ma Level 1 Level 1 (0 points)

    I try pressing and holding sleep wake/power butten allso the home butten too in the same time then apple lago comes on the screen but display not yet on

  • 5. Re: unexpected shutdown
    wavymitch Level 2 Level 2 (400 points)

    in this case, follow this "recovery mode" article

     

    this will require iTunes on your computer and your syncing cable

     

     

    http://support.apple.com/kb/HT1808

  • 6. Re: unexpected shutdown
    Black Jock Level 1 Level 1 (0 points)

    My battery level drops like a stone from fully charged. It often shuts down indicating flat battery at 42%. Once plugged into the charger it jumps back up to 45% - immediately. Can't really use it as it was intended. Have to keep turning it off so it doesn't run flat. I have always had iphones ever since they were launched. I am considering changing to another type of phone if I cannot resolve this issue. It has been worse since upgrading to recent iOS update. I have tried turning of background app sync, wifi and bluetooth - still the problem remains.

     

    I find it hard to believe it is a battery problem, unless the iphone 5 battery has a design fault as it appears to be very common.

     

    I have tried a soft reset on a few occassions, but the problem remains. My next step is to do a full reset, but I am not very optimistic.

     

    O2 shop were no help at all. My nearest apple store is in Glasgow.

     

    It's an expensive paperweight.