Currently Being ModeratedSep 5, 2013 9:31 AM (in response to cyclistgeorge)
Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
If the problem is still there, try booting into the Safe Mode. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application uninstaller. For each disable/delete, you will need to restart if you don't do them all at once.
Currently Being ModeratedSep 5, 2013 2:49 PM (in response to Eric Root)
I really appreciate your help,but not experienced enough to be able to follow your instructions
Currently Being ModeratedSep 5, 2013 4:09 PM (in response to Eric Root)
If I just go back to a previous date in Time Machine before this problem started to happen would it not correct the problem?
Currently Being ModeratedSep 6, 2013 6:13 AM (in response to Eric Root)
the little light under the mail icon is lit all the time,does it mean that the mail did not quit? Can Mail be force quit?
Currently Being ModeratedSep 6, 2013 9:22 AM (in response to cyclistgeorge)
Force quit - command - option/alt - esc
How to create a new user account.
Currently Being ModeratedSep 6, 2013 9:39 AM (in response to cyclistgeorge)
Which one worked? Is the Mail problem solved?
Currently Being ModeratedSep 6, 2013 12:30 PM (in response to Eric Root)
Yes,the Mail problem is solved.I force quit the Mail and the little light under the icon was out restarted mail and it came on and it is working now.Thanks for the suggestions
Currently Being ModeratedSep 6, 2013 2:11 PM (in response to cyclistgeorge)
You are welcome. Glad it is fixed.