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Reinstall Pages '09

616 Views 9 Replies Latest reply: Sep 7, 2013 6:09 AM by PeterBreis0807 RSS
oceangal Calculating status...
Currently Being Moderated
Sep 6, 2013 12:45 PM

I purchased a Macbook Pro in November 2009.  At the time of purchase I bought iWork and it is shown on my receipt.  My HD was completely erased and I am trying to start over from scratch.  The application CD that came with my Mac does not have iWork on it.  When I log in to the Apps Store it says I do not have any prior purchased.  How can I get back iWork and the Applications that came with it?

 

Many thanks,

 

Patti

  • Carolyn Samit Level 10 Level 10 (84,175 points)
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    Sep 6, 2013 1:13 PM (in response to oceangal)

    Patti..

     

    The Pages app that can with the iWork disc (2009) could not be updated to Pages 09.

     

    You will have to purchase Pages from the App Store. $19.99 plus any applicable taxes or fees.

     

    Minimum requirements for Pages '09 is OS X v10.7.4 or later.

  • PeterBreis0807 Level 7 Level 7 (27,360 points)
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    Sep 6, 2013 2:56 PM (in response to oceangal)

    It sounds like you bought iWork'09 preinstalled.

     

    Unless you got a separate installer you have lost iWork.

     

    You could go to Apple and explain what happened and they may reinstall it for you.

     

    IMHO it is extremely unwise to let Apple preinstall anything because of things like this.

     

    I would not recommend purchasing Pages from the Mac App Store now because a new version is due soon and you will have to purchase it all over again.

     

    Peter

  • Carolyn Samit Level 10 Level 10 (84,175 points)
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    Sep 6, 2013 3:43 PM (in response to PeterBreis0807)

    Hi..

     

    I just purchased Pages a month ago. Does that mean I would have to repurchase the app again? Seriously?

  • Barry Level 7 Level 7 (29,095 points)
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    Sep 6, 2013 10:39 PM (in response to Carolyn Samit)

    Carolyn,

     

    How did you purchase Pages? How was it delivered?

     

    The answer to those questions will determine what you need to do to reinstall.

     

    Regards,

    Barry

  • PeterBreis0807 Level 7 Level 7 (27,360 points)
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    Sep 6, 2013 10:55 PM (in response to oceangal)

    Apple is obligated to provide you with an installer, if you have the proof of purchase.

     

    Contact your local Apple support, they usually have a toll free number. Provide all the details of your purchase and ask them for a copy of the installer.

     

    Peter

  • PeterBreis0807 Level 7 Level 7 (27,360 points)
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    Sep 6, 2013 11:03 PM (in response to Carolyn Samit)

    Carolyn

     

    Best not to hijack someone else's post.

     

    If you purchased the software recently, you can obtain the Apple I.D. used for the purchase from the Mac App Store or have it transferred to your Apple I.D.

     

    Peter

  • Carolyn Samit Level 10 Level 10 (84,175 points)
    Currently Being Moderated
    Sep 7, 2013 5:15 AM (in response to PeterBreis0807)

    I was asking a pertinent question and on topic.

     

    I already have an Apple iD. Content purchased from one Apple ID cannot be transferred to another.

  • PeterBreis0807 Level 7 Level 7 (27,360 points)
    Currently Being Moderated
    Sep 7, 2013 6:09 AM (in response to Carolyn Samit)

    The point is you have a different issue to the original poster.

     

    If you purchased Pages using your own I.D. Then you can simply reinstall it from the Mac App Store.

     

    If Apple pre installed Pages/iWork then you need to ask them what I.D. they used if they didn't use yours and have them transfer the purchase to your I.D. This a clumsy procedure and one with obvious problems that only complicates the numerous problems that Apple has created around the installation and updating of iWork software.

     

    That is why it should be avoided but unfortunately it is selected by new Mac customers who don't know what is going on and/or have not thought it through.

     

    Peter

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