brennan135

Q: Early 2011 Macbook Pro 15' - Logic Board Failure

Hey guys, first post on this website, so go easy on me!


About two weeks ago, my Early 2011 15' Macbook Pro's logic board failed on me. It was only nine months out of warranty, and costed me around $2400 at the time of purchase (high end 15' model).


I went into the Apple store to diagnosis it. They did a hardware test, and even though the logic board appeared to be fine on all of the tests they did, the guy there said that he's 100% sure that it was.


$630 later, I have a new logic board. I feel like I've been cheated by Apple, and a $2400 computer shouldn't need a $600 repair not even two years later. All anybody from Apple can say is 'Should have got Apple Care', which I find iggnorant.


Has ANYBODY else had this problem on their Macbook's around this year? Also, what would the best way to try and get compensated for this be? I have tried Customer Relations once, but he didn't seem to budge.. Just kept telling me that it was 'bad luck' and there is nothing he can do. Bad luck doesn't break an expensive machine like this so quickly.


Cheers

MacBook Pro (15-inch Early 2011)

Posted on Apr 1, 2013 3:24 PM

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Q: Early 2011 Macbook Pro 15' - Logic Board Failure

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  • by carl wolf,

    carl wolf carl wolf Aug 28, 2013 4:23 PM in response to brennan135
    Level 6 (14,625 points)
    Aug 28, 2013 4:23 PM in response to brennan135

    You should have asked about Apple's "Fixed Rate" repair plan.  It would have saved you a lot of money.

  • by Airbum88,

    Airbum88 Airbum88 Sep 7, 2013 11:46 AM in response to HaveOneOfEach7
    Level 1 (0 points)
    Sep 7, 2013 11:46 AM in response to HaveOneOfEach7

    HaveOneofEach7 > It seems like we are suffering from the same issues.  Any updates on your situation?

  • by HaveOneOfEach7,

    HaveOneOfEach7 HaveOneOfEach7 Sep 7, 2013 11:58 AM in response to Airbum88
    Level 1 (0 points)
    Sep 7, 2013 11:58 AM in response to Airbum88

    Mine is late 2011, had to replace the logic board. Applecare said it was not the same problem.

  • by Airbum88,

    Airbum88 Airbum88 Sep 7, 2013 12:03 PM in response to HaveOneOfEach7
    Level 1 (0 points)
    Sep 7, 2013 12:03 PM in response to HaveOneOfEach7

    it's not the same problem as what?

     

    I am honestly disappointed in Apple.  This is my first Macbook and it has lasted less than two years whereas my Dell is 7 years and still running (I am currently typing this using this computer).

  • by HaveOneOfEach7,

    HaveOneOfEach7 HaveOneOfEach7 Sep 7, 2013 12:09 PM in response to Airbum88
    Level 1 (0 points)
    Sep 7, 2013 12:09 PM in response to Airbum88

    Apparently late 2010's had bad logic boards, there was even a class action lawsuit. I too, feel like I bought a lemon...first the LCD and now the logic board. The next time it breaks that will be it for me. It will be back to a computer that I won't have to spend close to $3000 and have it go bad on me every year. At work I have a machine that is running Linux on it and I have never had an issue with it in 5 years and the cost for that was no where close to what a paid for my MacBook Pro.

  • by Airbum88,

    Airbum88 Airbum88 Sep 7, 2013 12:12 PM in response to HaveOneOfEach7
    Level 1 (0 points)
    Sep 7, 2013 12:12 PM in response to HaveOneOfEach7

    Apple is clearly aware of the problem.

     

    Unfortunately, it didn't seem like they care to fix the solution anytime soon unless they are forced by the courts.

  • by HaveOneOfEach7,

    HaveOneOfEach7 HaveOneOfEach7 Sep 7, 2013 12:18 PM in response to Airbum88
    Level 1 (0 points)
    Sep 7, 2013 12:18 PM in response to Airbum88

    Ultimately they said it was my GPU went out but I was able to reinstall the OS with a screen several times, in my opinion what happened is there is an issue which causes he computer not to sleep when it is supposed to or some other reason. The board gets really hot and it starts to fry the other components. That would explain the fans running like crazy and the computer being almost to hot to touch when it is supposed to be sleeping.

  • by Airbum88,

    Airbum88 Airbum88 Sep 7, 2013 12:20 PM in response to HaveOneOfEach7
    Level 1 (0 points)
    Sep 7, 2013 12:20 PM in response to HaveOneOfEach7

    Although I have pretty much the same symptoms as you with the boot screens, I didn't have any heat, sleep, or fan issues.  I really don't know what the cause to my problem is.

  • by Lil4alot,

    Lil4alot Lil4alot Oct 8, 2013 4:54 PM in response to brennan135
    Level 1 (0 points)
    Oct 8, 2013 4:54 PM in response to brennan135

    My early 2011 MBP's logic board just failed. Very disappointing having to shell out another 800 for a diagnosis, logic board and labor.

  • by Moonvox,

    Moonvox Moonvox Oct 14, 2013 4:53 AM in response to brennan135
    Level 1 (0 points)
    Oct 14, 2013 4:53 AM in response to brennan135

    Same situaction here, ealry MacBook Pro 2011 logic board failure...no Apple Care. They told me to buy a new machine, too expensive to repair with Apple and if you go to ebay and try to find a Logic Board too risky...

  • by Jpl63,

    Jpl63 Jpl63 Oct 21, 2013 8:56 PM in response to brennan135
    Level 1 (0 points)
    Oct 21, 2013 8:56 PM in response to brennan135

    https://discussions.apple.com/thread/4766577?start=585&tstart=0

     

    Longest thread dedicated to this problem.

  • by ajay anurag,

    ajay anurag ajay anurag Oct 21, 2013 10:10 PM in response to Jpl63
    Level 1 (4 points)
    Notebooks
    Oct 21, 2013 10:10 PM in response to Jpl63

    same issue quoted me for $480

  • by Lil4alot,

    Lil4alot Lil4alot Oct 22, 2013 7:18 AM in response to Lil4alot
    Level 1 (0 points)
    Oct 22, 2013 7:18 AM in response to Lil4alot

    I ended up spending $600 to get my logic board replaced, I tried pleading my case with a manager and while he was "sympathetic" to my situation (as many of the genius bar employees were) there was nothing he could do. He said it would defeat the purpose of Apple Care.

     

    It's disappointing becase I have bought many products that aren't 'premium products' and never had to buy a $300 care program just incase something goes wrong.

     

    Also worth noting, when I picked up my computer from repair at the Apple store the employee who I was dealing with said he had dealt with an abnormally high volume of logic board/video card failures in MBP's as of late.

  • by ajay anurag,

    ajay anurag ajay anurag Oct 23, 2013 7:28 AM in response to brennan135
    Level 1 (4 points)
    Notebooks
    Oct 23, 2013 7:28 AM in response to brennan135

    dissapointing  thig happend to  my macbook pro 2010 13 inch. some day it got shutdown i  went to AASP they  told me it was logic board failure and quoted me for  price of $410.  which is approx half the price of new macbookpro i  bought it in 2011 its  just 2 years how could a world class machine like  this could fail in  just 2 years . why these replacement costs are too  much expensive. why  dont they take failure logic board which is not  physically damaged and  provide new one for somewat low price. they  could refurbish it. they  could know what is exact problem is and they  could rectify it.. also it wil  cost them few bucks only. why apple is  not concentrating on this issue  intead of conducting wwdc meets and  releasing  new macbookpro's /air,

     

    very   frustating thing is apple care costs aroung $300. this is like direct   responce from apple saying pay us 40% of macbook price again or other   wise your macbook will fail after one year. and in some countries like   india they don't have apple shops they are just giving buying   permissions to  AASP. these guys just rip you wallet even for a small   issue. even we pay $410 for new logic board they dont give warranty  more  than 90 days. even after you buy new logic board there are so  many  complaints regarding new logic board failure after 90 days of  limited  warranty. i dont know why is not focusing on this major issue.  they are  just screwing 2009,2010,2011 macbookpro buyers.  come on guys  lets make  this issue major so apple could implement some programs  regarding logic  board repairs am not asking apple to replace logic  board's for free. am  just asking them to implement some programs about  "REPARING LOGICBOARDS  WHICH ARE NOT PHYSICALLY DAMAGED BY CUSTOMER"  which costs low price than  buying a new logic boards to previous  macbook users. i think apple  should concentrate on this major issue

  • by ljonesATL,

    ljonesATL ljonesATL Oct 25, 2013 10:25 AM in response to brennan135
    Level 1 (0 points)
    Oct 25, 2013 10:25 AM in response to brennan135

    Update... my Mac is still running fine but I decided to jump to a new rMBP. Now I'm debating on how to best list my device on ebay. Given the repair was done and the device has a new board from Apple and a repair warranty for another month. Hopefully someone will see the value in having a machine that has this issue resoved.

     

    As for the machine, the GPU seems to perform much better when it comes to the various Spaces/Mission Control changes. Before the UI would hang as I toggled between screens.

     

    Why are you guys being qouted such high prices? Apple gave me a flat rate repair fee, and the device returned in about 3 days. Good luck.

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