9 Replies Latest reply: Sep 8, 2013 10:57 AM by KnezAlex
KnezAlex Level 1 Level 1 (0 points)

After updating ML from 10.8.3 to 10.8.4 I have problems with Office 2011 Excel (14.3.6). I can't change cell format even in new spreadsheet. Clicking Format -> Cells.. won't open dialog box. Also clicking combo box on ribbon also refuse to change format. It immediately reverts to General format.

 

Is anyone else experiencing this on 10.8.4? I have installed Office with same disc on 10.8.3 and it works normal.


iMac, OS X Mountain Lion (10.8.4)
  • 1. Re: Excel 2011 on 10.8.4 ML.
    TStam Level 1 Level 1 (75 points)

    No problem here. Just tested it. Might be time to uninstall/reinstall Office.

  • 2. Re: Excel 2011 on 10.8.4 ML.
    clintonfrombirmingham Level 7 Level 7 (28,675 points)

    No problem here, either.

     

    Please run EtreCheck and post the reports here. You may have some third-party software interferring with Excel.

     

    Clinton

  • 3. Re: Excel 2011 on 10.8.4 ML.
    KnezAlex Level 1 Level 1 (0 points)

    I'm experiencing problems on brand new iMac. Mounain Lion was preinstalled. I have tried several times to remove/reinstall Office. No luck.

     

    Here is report from EtreCheck:

    Hardware Information:

              iMac - model: iMac13,1

              1 2.7 GHz Intel Core i5 CPU: 4 cores

              8 GB RAM

     

    Video Information:

              NVIDIA GeForce GT 640M - VRAM: 512 MB

     

    System Software:

              OS X 10.8.4 (12E55) - Uptime: 0 days 0:6:5

     

    Disk Information:

              APPLE HDD ST1000LM024 disk0 : (1 TB)

                        disk0s1 (disk0s1) <not mounted>: 209,7 MB

                        Mac (disk0s2) /: 999,35 GB (796,43 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

    USB Information:

              HGST Touro Mobile 3.0 1 TB

                        TOURO (disk2s1) <not mounted>: 1 TB

     

     

              Apple Inc. BRCM20702 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

              Apple, Inc. Keyboard Hub

                        Apple, Inc Apple Keyboard

     

              Apple Inc. FaceTime HD Camera (Built-in)

     

    FireWire Information:

     

    Thunderbolt Information:

              Apple Inc. thunderbolt_bus

     

    Kernel Extensions:

              com.Cycling74.driver.Soundflower          (1.6.6)

              com.paragon-software.filesystems.ntfs          (100)

     

    Problem System Launch Daemons:

     

    Problem System Launch Agents:

              [loaded] com.paragon.NTFS.notify.plist

     

    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist

              [not loaded] com.adobe.SwitchBoard.plist

              [loaded] com.barebones.textwrangler.plist

              [loaded] com.google.keystone.daemon.plist

              [loaded] com.microsoft.office.licensing.helper.plist

     

    Launch Agents:

              [not loaded] com.adobe.AAM.Updater-1.0.plist

              [loaded] com.google.keystone.agent.plist

     

    User Launch Agents:

              [loaded] com.adobe.AAM.Updater-1.0.plist

              [loaded] com.adobe.ARM.de23d1e3aa2d00ce38d73f10fcbdc8dcaaaf6be989610710a1ddda77.plist

     

    User Login Items:

              iTunesHelper

              Dropbox

              TotalFinder

     

    3rd Party Preference Panes:

              Flash Player

              Java

              Paragon NTFS for Mac ® OS X

              Perian

     

    Internet Plug-ins:

              AdobeAAMDetect.plugin

              AdobePDFViewer.plugin

              AdobePDFViewerNPAPI.plugin

              Flash Player.plugin

              FlashPlayer-10.6.plugin

              googletalkbrowserplugin.plugin

              JavaAppletPlugin.plugin

              npgtpo3dautoplugin.plugin

              o1dbrowserplugin.plugin

              QuickTime Plugin.plugin

              SharePointBrowserPlugin.plugin

     

    User Internet Plug-ins:

     

    Bad Fonts:

              None

     

    Top Processes by CPU:

                  11%          syncdefaultsd

                   1%          WindowServer

                   1%          EtreCheck

                   1%          fontd

                   0%          com.apple.iCloudHelper

                   0%          xpcd

                   0%          mds

                   0%          taskgated

                   0%          Dropbox

                   0%          apsd

     

    Top Processes by Memory:

              188 MB             WebProcess

              82 MB              mds

              74 MB              Finder

              66 MB              Dropbox

              49 MB              Safari

              49 MB              Dock

              49 MB              WindowServer

              33 MB              coreservicesd

              25 MB              loginwindow

              16 MB              com.apple.dock.extra

     

    Virtual Memory Statistics

              5.85 GB            Free RAM

              1.00 GB            Active RAM

              171 MB             Inactive RAM

              997 MB             Wired RAM

              314 MB             Page-ins

              0 B                Page-outs

  • 4. Re: Excel 2011 on 10.8.4 ML.
    clintonfrombirmingham Level 7 Level 7 (28,675 points)

    I don't see a thing that would interfere with Excel - you can try reinstalling again - completely remove Office 2011 -> http://support.microsoft.com/kb/2398768?wa=wsignin1.0 - and then reinstalling (http://www.microsoft.com/mac/office-2011-digital-download - if you want a digital download).

     

    I suspect that you may not have completely removed everything, perhaps?

     

    Clinton

  • 5. Re: Excel 2011 on 10.8.4 ML.
    KnezAlex Level 1 Level 1 (0 points)

    I have followed http://support.microsoft.com/kb/2398768?wa=wsignin1.0 . Removed all components including user data. Rebooted and reinstalled, alas still same problem occurs!

  • 6. Re: Excel 2011 on 10.8.4 ML.
    clintonfrombirmingham Level 7 Level 7 (28,675 points)

    It's time to go to the Mac Excel experts, then -> http://answers.microsoft.com/en-us/mac/forum/macoffice2011?tab=QnA.

     

    Hope you can get some help there - MS employees also jump in from time to time.

     

    Clinton

  • 7. Re: Excel 2011 on 10.8.4 ML.
    KnezAlex Level 1 Level 1 (0 points)

    Thanks for the tip. I will try my luck on Microsoft. At least, Mavericks is around a corner and I will try with upgrade.

  • 8. Re: Excel 2011 on 10.8.4 ML.
    Barney-15E Level 8 Level 8 (35,290 points)

    What I have found with every version of Microsoft Office is that it gets something corrupted in its user support files and fails to work correclty. You can create a new user account and it works fine there. You can try to delete every last vestage of Office from your user account, reinstall, etc., but it will not fix it.

  • 9. Re: Excel 2011 on 10.8.4 ML.
    KnezAlex Level 1 Level 1 (0 points)

    WOW! I can't believe it! It really works from new account. Thanks for the tip. At least I can use Excel from another account.

     

    I've switched to Apple becuse I couldn't tolerate MS quirks and yet I'm still forced to use their products on Mac.