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QuickTime Player quits when opening a file

5522 Views 123 Replies Latest reply: Sep 30, 2013 1:25 AM by Alvin Koh RSS
  • Linc Davis Level 10 Level 10 (107,580 points)
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    Sep 7, 2013 9:39 AM (in response to kingfisher500)

    The explanation is not obvious. I and several million other people have installed the same update without encountering the same problem.

  • Linc Davis Level 10 Level 10 (107,580 points)
    Currently Being Moderated
    Sep 7, 2013 3:38 PM (in response to kingfisher500)

    A clean install means that you erase the boot volume and reinstall the OS. None of your data is preserved. You have to restore it from a backup. I don't know whether that procedure will have any effect. This thread has been going on so long I don't remember whether I suggested it.

  • Alvin Koh Level 1 Level 1 (45 points)
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    Sep 8, 2013 4:46 PM (in response to kingfisher500)

    I agree. In my case, and I believe for most of the others as well, the problem only started after applying that Security Update. The update may have corrupted our installation for some reason but it is not feasible to do a clean install every time such things happen. Apple needs to fix this.

  • TStam Level 1 Level 1 (75 points)
    Currently Being Moderated
    Sep 8, 2013 5:14 PM (in response to Alvin Koh)

    Download and reinstall security update 2013-003. If this is previously suggested, apologies. This only worked for me a few days at a time, then something triggered it again. This ultimately bothered me so much, I clean installed 10.8.4. Make sure you have a good backup and deauthorize itunes, deactivate your licenses, back up your emails, etc. and have all the license keys. So far, so good.

  • themacjedi.com Calculating status...
    Currently Being Moderated
    Sep 8, 2013 5:31 PM (in response to kingfisher500)

    We're too close to Mac OS X Mavericks 10.9 for me to do a clean install. I'll do a clean install on 10.9 launch day. I have to run the security update every few days.

  • Alvin Koh Level 1 Level 1 (45 points)
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    Sep 8, 2013 6:03 PM (in response to themacjedi.com)

    Before I started using Pacifist to install just the Frameworks portion, I used to run the Security Update to fix the issues. What I found is that you do not need to restart. I just force quit the Security Update installer once it is done.

  • TStam Level 1 Level 1 (75 points)
    Currently Being Moderated
    Sep 9, 2013 2:01 AM (in response to Alvin Koh)

    I believe my 2008 mac pro came with Leopard on it. I upgraded to SL, then L, then ML. Once this security update thing started to happen, ML and some programs really began to misbehave. QT or Pro would not play videos, iTunes was funny, Office 2011 would not save new files correctly, and some of my hard drives began to thrash for no reason at all - were not indexing in Spotlight.

     

    I thought it may have been hardware, but the clean install fixed everything. The machine is amazingly quiet and remarkably fast. Too much happens over 5 years I guess and 3 OS upgrades on top of it all.

     

    I may do a clean for Mavericks when it comes out.

  • Alvin Koh Level 1 Level 1 (45 points)
    Currently Being Moderated
    Sep 9, 2013 2:24 AM (in response to TStam)

    Interesting. I'm also using a 2008 Mac Pro. With ML I started see application crashes in Mail, Microsoft Office, Safari and now QuickTime Player. I don't have such issues with ML on my 2010 Macbook Pro or Macbook Air. Perhaps there is some conflict with the older Macs.

  • XENiCraft Level 2 Level 2 (210 points)
    Currently Being Moderated
    Sep 9, 2013 3:07 AM (in response to kingfisher500)

    @kingfisher500

     

    I have tried the clean install and brought everything up to date including Skype and the Security Update, and QuickTime still broke after about two days.

    My solution was to do an install of 10.8.0 Mountain Lion over the top of my current install, and install Skype 6.3 (which does not cause QT to break) and as a precaution, I skipped installing Security Update 2013-003.

     

    Since mid-July, my big cat has been purring along nice and smooth, just the way it's meant to be

  • TStam Level 1 Level 1 (75 points)
    Currently Being Moderated
    Sep 9, 2013 3:28 AM (in response to XENiCraft)

    Interesting. I have not reinstalled Skype (don't really use it much) since my clean install of 10.8.4+Security and all is good so far (about a week). However, previously when I was trying the reinstalls on top of ML and reinstalling the security update versus clean install I had completely uninstalled Skype (before reinstall to 10.8.4) and it DID break again. I did not try leaving it at 10.8.0 like you. From your info it seems like there may be more than one culprit/combo related to 10.8.4 and the security update. I'm not sure what to make of Skype.

     

    Also, I have a 2009 macbook pro, with 10.8.4+Security, no Skype ever with no problems at all.

     

    Too many variables so far for a controlled experiment, but getting closer I think.

  • XENiCraft Level 2 Level 2 (210 points)
    Currently Being Moderated
    Sep 9, 2013 3:37 AM (in response to TStam)

    Oops. Sorry I wasnt clear.

    I reinstalled 10.8.0 over the top, then updated to 10.8.4, and installed Sype 6.3.

    Originally I thought it was Skype as there was another huge thread i contributed to on the Skype forums where evidence observed by myself and another user seemed to point to Skype version 6.6 as the cultprit, but now as others are having the same symptoms without any Skype, my finger has now swung to point the blame on Security Update 2013-003.

    I always suspected it due to the many notes in it about QuickTime, but I was never sure until now.

     

    I have a late 2009 27-inch iMac Core2Duo 3.06ghz 8gb RAM

    and an early 2009 MacBook Pro 17-inch 2.93ghz 4gb RAM.

    They both experienced the same issues.

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