12 Replies Latest reply: Sep 9, 2013 5:12 PM by jesscourtney
jesscourtney Level 1 Level 1 (15 points)

So this has been an on going problem with  my phone since the last update.  My phone is  constantly dropping my home wifi also it will not connect to my work wifi which it did before the update.  Both networks are password protected and yes I have the passwords right. I've b een working with apple to get this problem fixed. Ive went as far as sending my phone in  they were able to recreate the problem so they sent me a brand new phone well its still doing the same things. Anyone else having this problem and fixed it.  Thanks,


iPhone 4S, iOS 6.0.1
  • 1. Re: wifi issues??
    razmee209 Level 7 Level 7 (23,385 points)

    IF you received a brand new phone from Apple and your still having issue, then maybe the problem is with the routers.

  • 2. Re: wifi issues??
    jesscourtney Level 1 Level 1 (15 points)

    thats what I thought so I had my internet company check my router reset it and everything and it works fine except for my phone. every other device connects except my phone

  • 3. Re: wifi issues??
    razmee209 Level 7 Level 7 (23,385 points)

    You can try a reset, no data loss.  Hold down the home/sleep button together until you see the apple logo and then release, then wait for the phone to boot back up.

     

    IF that doesn't work, then go to settings - general - reset - reset network setting.

     

    What actually happens when you select a wifi to connect to?

  • 4. Re: wifi issues??
    jesscourtney Level 1 Level 1 (15 points)

    Ive done all that plus restoring my phone. At home it connects but drops the signal all the time and then takes 3 mins or more to reconnect then at work it finds it I put the password in but says unable to join network.

  • 5. Re: wifi issues??
    Ocean20 Level 6 Level 6 (13,170 points)

    Have you tried turning the router off at the wall waiting 30 secondds and turn it back on

  • 6. Re: wifi issues??
    razmee209 Level 7 Level 7 (23,385 points)

    Unplug your router and wait minute or two and then plug it back in and see what happens.

     

    For your work do you have an IT dept that can assist you?

  • 7. Re: wifi issues??
    jesscourtney Level 1 Level 1 (15 points)

    yes I have. many times. My internet provider has also reset it multiple times. Nothings worked

  • 8. Re: wifi issues??
    razmee209 Level 7 Level 7 (23,385 points)

    Go to a public wifi like Starbucks and see if you can connect.

  • 9. Re: wifi issues??
    jesscourtney Level 1 Level 1 (15 points)

    no theres not. its only my phone that wont connect everyone else has an iphone and theyve had no problems

  • 10. Re: wifi issues??
    jesscourtney Level 1 Level 1 (15 points)

    ive also tried public it works but its extremly slow it it even connects

  • 11. Re: wifi issues??
    Turtle Poo Level 1 Level 1 (0 points)

    It's likely that the update included new definitions or profiles for wifi that your routers are having trouble with. This doesn't indicate that anything is broke, just that iPhones on the newest software are going to have issues with that configuration of wifi. If you have access to your router's settings, try connecting on a different chanel or disabling the security to see if the phone connects that way. http://support.apple.com/kb/HT4199 has some recomended settings, but you may find that changing the name of your network or the security that you are using will fix this issue.

  • 12. Re: wifi issues??
    jesscourtney Level 1 Level 1 (15 points)

    Thank you but I have no access to my routers settings thats all dont by my internet provider. Ill ask them tommorow and see if they can change anything.